Terms of Sale and Warranty for Everlast plasma cutters, welders and multiprocess units: - See more at: http://www.everlastgenerators.com/terms.php#sthash.gIxpp3z4.dpuf
All new EVERLAST welders, plasma cutters and multi-process units sold within the United States shall be warrantied to the original owner against breakage, malfunction or failure resulting from manufacture defect for a period of 5 years following the date of shipment. Non-functioning or damaged units shall be repaired or replaced F.O.B at the repair facility designated by Everlast. Everlast, at its' descretion, may opt to refund the purchase price (minus shipping costs and depreciation due to use and wear.) The customer is responsible for all shipping cost and risk associated with items that are covered under warranty ( except as stated below under the separate 30 day shipping policy following initial purchase). No later than 1 week after the problem/failure is observed, the customer must contact the technical support team to review the claim so that the warranty claim can be established. Items such as electrodes, contact tips, nozzles, cups, shields, liners etc, considered to be consumable items, are NOT under warranty except for defect in workmanship. Additionally, certain items such as torches, foot pedals, switches, cables etc. may be individually exchanged without returning the entire unit assembly should a failure with these items occur, at EVERLAST's discretion. These items are covered separately under a 6 month warranty stated below. EVERLAST will not be responsible for time/contract loss or delay from unit failure, damages occurring from improper or unskilled operation, damages resulting from improper maintenance, improper wiring, poor quality power sources, abuse or neglect. Nor will EVERLAST assume responsibility for the customer's failure to heed/read safety instructions, to read and understand operator's manual, obey occupational laws or to ensure the unit's safe operation complies with state or local laws, personal injury arising from the inherent risks involved with welding or plasma cutting, including burns, electric shock or death. Warranty extends only to the machine, its accessories and parts contained inside. No other warranty is expressed or implied.
Torches, guns, foot pedals, and cables supplied with the welder or plasma cutter or bought separately are warrantied under a separate warranty for a period of 6 months following the date of purchase against manufacturing defects. No warranty is expressed or implied in regards to the fitness of the product for any particular application or use. Damages or malfunctions related to abuse, misuse, burns, and any condition or issue arising from improper maintenance or use are not covered under warranty. Damage to water cooled torches used without water, unless instructed to do so by a qualified Everlast employee, shall not be covered under warranty. Damage arising from the use of plasma torches without an additional external filter/dryer, in addition to the water trap provided with the unit shall not covered. Consumables and torch guides shall not be warrantied other than to be warrantied to be free from manufacturing defects at time of delivery. They are not warrantied against wear or damage resulting from use. Torches may be requested for return for inspection at Everlast's discretion.
Any warranty replacement or repaired units, and torches shall be warrantied for the balance of time remaining from the date of the original purchase. The warranty date shall not renew or start over once the unit is repaired, serviced, or replaced. All warranty periods except consumables shall commence with the date of original retail purchase, unless the unit is pre-ordered or back-ordered, at which time, the warranty starts from date of shipment. Consumables shall be considered for replacement or adjustment only at the time of receipt. Consumable should be inspected and issues addressed immediately upon customer receipt.
In the event of unit failure or malfunction, the customer must contact EVERLAST to obtain an RMA number and a location of a designated return/repair facility. The replacement unit will then be returned to the customer. EVERLAST will cover the shipping charges both ways for domestic customers located in the lower 48 states that have units in need of warranty within the first 30 days from the purchase date. After the 30 days from the purchase date, the customer shall be responsible for all shipping and handling costs both ways of non-functioning units for repair or replacement. Customers located outside the United States or in Alaska, Hawaii or Canada will have to pay shipping and handling charges both ways from the purchase date. It is the customer's responsibility to adequately insure the unit, as EVERLAST is not responsible for lost returns. Labor coverage only applies if the unit is serviced at our facility or one of our authorized dealers. We will not reimburse the labor if the customer decides to have a third-party or unauthorized repair technicians work on the unit.
Alaska, Hawaii, Canada and International customers: Please email the EVERLAST Sales Support team for a shipping quote before bidding or buying. Shipping is NOT free to these locations.
EVERLAST will not ship to the following destinations: PO Boxes, APO/FPO addresses, and Puerto Rico. We do have designated pickup locations in the United States. Call to find out the designated location of your pickup. EVERLAST will only ship to international destinations IF the customer pre-pays via BANK-TO-BANK wire transfer.
Once the payment has been received in full, EVERLAST will ship the customer's item within 3 business days, subject to availability. It is possible that the item may ship the same day, but certain times of the year when volume is high or orders placed late in the day may result in delays. A tracking number will be forwarded to the customer's submitted email address the day of shipment.
If customer pays via PayPal, shipping will be to the customer's confirmed PayPal address only. To pick up the welder or generator at a shipping terminal, the customer must bring his/her identification, depending upon shipping company requirements. Additional requirements may vary by shipper. Contact shipper directly for more information.
EVERLAST does not own or operate a shipping company. Shipping is via third party entities, which determine individual package receipt requirements. I.E. signatures, leaving packages unattended etc. Contact shipper directly to discuss exact terms of delivery. Once the customer's package has left the EVERLAST corporate facilities, EVERLAST cannot assume responsibility for delivery or delays in delivery due to shipping company policies, procedures, or union strikes.
The customer is entirely responsible to inspect the item for any damages at time of delivery. If the customer fails to inspect the item, the shipping company may not take responsibility for any damages occurring during shipment, which are discovered at a later time. If the unit appears undamaged, it is the customer's responsibility to test out the unit as soon as possible to ensure proper operation. Early unit failure can be a result of hidden internal damages during shipping. The customer should not delay in opening the package and promptly testing the unit with a "live" test of all functions. Units not promptly tested for shipping damage MAY result in the shipper denying the damage claim and the unit being shipped back at customer's expense.
The EVERLAST sales support team will assist the customer in filing a damage claim in the unlikely event of shipping damage. The customer should promptly contact the EVERLAST sales support team should shipping damage occur. Damaged claims must be made within 48 hours of delivery so that an RMA (return merchandise authorization) number can be issued. If there is shipping damage, EVERLAST will file a damage claim immediately, upon receipt of said claims.
The customer should download the appropriate operator's manual directly from the website and read the manual completely by the time the unit arrives so that prompt and safe testing of the unit will not be delayed. The unit must be tested "live" within the designated 48-hour time frame to meet the demands of the shippers damaged product return policy.
Unless the unit is damaged or otherwise non functional at the time of arrival, the buyer is responsible for all return costs, insurance and tracking.
Items damaged or nonfunctional upon arrival: EVERLAST will gladly exchange it free of charge. It is the customer's responsibility; however to immediately notify the sales support team of the issue. Prompt reporting of this condition is required. Delayed opening of the package may result in denial of claim and waving of rights of free replacement.
30 DAYS MONEY BACK GUARANTEE: If the customer is dissatisfied with the unit's performance, operation, quality or any other dissatisfying issue with the unit, at any time within 30 days of product receipt, the product may be returned to EVERLAST. The customer should contact EVERLAST technical support or performance support team to allow EVERLAST a chance to resolve any minor questions or issues prior to returning unit should the need arise. The EVERLAST Sales support team will be responsible for issuing credits/payments or RMA's on returned goods and will be issued promptly once the unit and all relevant parts and accessories have been returned in good repair and undamaged. The customer must ship the unit back fully insured for the full price of the unit in the original packaging and shipping boxes at customer's expense. Original outbound shipping is not refundable Return units may subject to 10% restocking fees.
After the 30-day satisfaction guarantee period is over, the customer may NOT return a unit for a refund for ANY reason. The responsibility of the customer is to ensure that the unit has been fully tested and evaluated within the 30-day time period allotted. At the close of the 30-day period, all sales are considered final and no refund will be given.
If a customer realizes a need for an upgraded machine after the 30 day return period is over, then the customer may contact EVERLAST and pay the price difference in the units (plus 20% exchange fee based off original invoiced price of the exchanged unit) and upgrade to another machine and return the initial unit in good repair at customer's expense. This upgrade policy only applies to customers desiring larger units, or units with more features. Down grades are not accepted.
For those customers purchasing COD a $20 fee will be charged. If shipment is refused and payment not collected upon delivery, fees for shipping costs both ways plus $20 COD fee will be sent to collections and will be recovered from the customer.
Items returned must be in good repair. EVERLAST will inspect all packages before accepting the return. Packages that are not in the original packing, have missing parts, or unreported damages will be refused and returned at the customer's expense. Packages that have not been approved for return by a member of the EVERLAST Sales Support team, or packages without an RMA number will also be returned at the customer's expense. It is the customer's responsibility to ensure that all eligible returns or warranty units must be packaged safely and insured for the full retail purchase price.
We ship out of CA location and all CA costumers must pay 9.5% CA tax.
Generators Limited Warranty:
We offer Domestic 1 year/1000 hours parts only. Labor is excluded from this limited warranty .The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. EVERLAST makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. EVERLAST SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL EVERLAST. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by EVERLAST. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. EVERLAST is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not EVERLAST The inclusion of material on this server does not imply any endorsement by EVERLAST which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although EVERLAST . Tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct. One year limited manufacturer warranty on parts (unless otherwise started). Three month limited manufacturer warranty on parts for off road products (unless otherwise started). Customer must report defect within warranty period. Warranty starts the day you receive the order. No Exceptions. Any misuse of the product, or any damage due to collisions will automatically void the warranty. Customer is responsible for retuning the defective part, otherwise an additional charge will apply for that part.A retune address will be provided to you after filling a claim. Customer is responsible for shipping charge associated with returning the damaged part.
EVERLAST is responsible for the shipping charge of replacement part. EVERLAST is responsible for the cost of the replacement part. Warranty does not cover service & labor. Warranty does not cover damage to plastic or outer parts. If asuch a part is damaged when you receive it, please read shipping damage. Warranty does not cover wearable parts (for example, spark plug, filter, tires, battery, frame,)
Returns: Contact must be made within 48 hours of delivery so an RMA number can be issued. If there is verifiable damage, Everlast will assist in filing a damage claim immediately. Please note: The damage must be reported within 48 hours of delivery. If you are not able to receive package and open it within this time frame, please call us at time of shipping or make other arrangements so that you may be able to inspect package within allotted time.
Everlast will issue a refund only for the final sales price. (Shipping and Handling is NON-REFUNDABLE under any circumstances. S&H charges may run from 250-350 dollars depending upon weight.)
The buyer bidder will be responsible for all return shipping and associated costs, including insurance for invoiced price, and will be responsible for providing tracking. Everlast will not reimburse the buyer/bidder for the return shipping charges and is not responsible for lost returns or package accessories.
Return items must be in like-new, undamaged condition. We will inspect all returns at time of return package delivery. We will not accept packages that are not in original packaging, have missing parts/accessories, damages, and packages that have not been approved for return by our authorized representative or packages missing an RMA number. Packages not conforming to our policy, will be refused and sent back to the buyer/bidder at buyer's/bidders personal expense.
If the buyer or winning bidder wishes to have the unit exchanged, he/she is responsible to cover the shipping cost of the exchanged unit.
All units are inspected prior to shipment. A ONE (1) year warranty applies on the units. There is no labor warranty. EVERLAST offers no additional warranty. You must inspect all equipment prior to use and take full responsibility for assuring the equipment is in good working order. The engine is shipped without oil, and the user will need to add oil prior to operation. The battery is shipped dry without distilled water. We will send you replacement parts or assist with filing a damage claim in the unlikely event that shipping damage occurs. We must be notified of any and all claims within 48 hours of your receiving the generator. No products may be returned without receiving an official RMA number. Products returned without this number written on the box will be refused. The goods must be returned in original packaging and be in unused, new condition. The Buyer is responsible for return freight and original outbound freight is non-refundable. We are not responsible for any damage or loss caused by this unit. Please read the manual for safety instructions before operating the unit. By bidding on this auction, you are agreeing to these Terms and Conditions of this auction. All litigations must be settled in the courts of San Francisco, CA.