PowerTIG 225LX delivered today...

[everlastsupport]

Mike,

This last post and the one above from you, speak volumes.

1-Why could Everlast not use a carrier that has a better track record than the current one ?

We have been talking about a FedEx option. For extra money of course, and Oleg is looking into FedEx now as well. But if the unit is dropped hard by FedEX, same problem. Maybe less of it, we do not know. But many people I speak to really talk up FedEX. Also, I have no decision in who we use.

2-Why could Everlast not inspect and fire up every unit they ship ? Surely customer satisfaction should trump the wage costs of extra staff ?

That again, this is not a question I can answer, I just explained how we do it. If we new everyone would be in favor if a price hike, I would think that it would have been done. Maybe Everlast US needs to stop the free US shipping, then the users can fit the shipping bill? Again, up to the boss.
But, if we fire each unit, it still has to ship from us to the customer. Even Duncan said that US carriers are bad, they damage winches, in a very thick box. He has no major problem in Canada.

3-Looks like US customers are playing a bit of roulette in that they may or may not be lucky to receive a unit, the construction of which was supervised in China by Duncan.

Again, when you see the number of units with no problems against the few that do. I think it is a Sales and Marketing thing and Oleg would be the best to answer. I answered the questions on how we do it, I do not dictate it. Also, they are tested at the factory and nothing really gets damaged on the boat. So the shiping channel is the only place I would focus on, and tested or not, it might still not work.

Maybe folks will want to order units from Canada !!!

Some people do. I send people to our Canadian group myself different reason, "but" you pay shipping and duties when you do. If you think you have a better chance on the shipper and some extra cash, that is an option for sure. But if it is dropped by mistake, odds are some will still get dropped, testing it does no good in some cases.

Also, I think you can ask for the unit to be shipped from Everlast US to you via FedEX for an extra fee. I know we talked about it.

[Rivets]

We have been talking about a FedEx option. For extra money of course, and Oleg is looking into FedEx now as well. But if the unit is dropped hard by FedEX, same problem. Maybe less of it, we do not know. But many people I speak to really talk up FedEX. Also, I have no decision in who we use.


That again, this is not a question I can answer, I just explained how we do it. If we new everyone would be in favor if a price hike, I would think that it would have been done. Maybe Everlast US needs to stop the free US shipping, then the users can fit the shipping bill? Again, up to the boss.
But, if we fire each unit, it still has to ship from us to the customer. Even Duncan said that US carriers are bad, they damage winches, in a very thick box. He has no major problem in Canada.



Again, when you see the number of units with no problems against the few that do. I think it is a Sales and Marketing thing and Oleg would be the best to answer. I answered the questions on how we do it, I do not dictate it. Also, they are tested at the factory and nothing really gets damaged on the boat. So the shiping channel is the only place I would focus on, and tested or not, it might still not work.



Some people do. I send people to our Canadian group myself different reason, "but" you pay shipping and duties when you do. If you think you have a better chance on the shipper and some extra cash, that is an option for sure. But if it is dropped by mistake, odds are some will still get dropped, testing it does no good in some cases.

Also, I think you can ask for the unit to be shipped from Everlast US to you via FedEX for an extra fee. I know we talked about it.

Hey Mike all good answers, thank you.

Maybe my logic is too simplistic when I believe that on the other side of the coin, Everlast could save money when most of the shipping and DOA issues are avoided in the first place and don't need to be dealt with.

But, then again that's only me and what I glean from this forum.

Time for me to keep quiet now and cross my fingers for a pristine unit.

Cheers,
Rivets

[Titan winch]

My US shipping is all done through FedEx so i am not really sure it is any better. In Canada i use DHL they are a little more expensive but on the whole i have a good track record with them in both minimal damage and faster shipping .
Happy New Year

[everlastsupport]

Duncan,

Funny, when we had DHL here in the US, I couldn't wait for them to be gone. Then they were and UPS came along. I would score them a little better actually, but not what I hoped for. Not sure why US shipping is so bad.

Rivets,

We ship a lot of units and a few get damaged. It is not a large amount, but the person that receives that damaged unit gets upset, sometimes drops a bomb on the forum. "Normally" they will call on the phone, we get them fixed and there is sometimes a delay for them for a part. Do you really think all the people that had no shipping damage rush to our forum and post? I wish they did, many do not know we have a forum. In the past, we did offer free consumables for posting and some would, but we stopped that program.

It's a simple fact you have to deal with when you ship volume, heavy items these days.

And, take my word on this, no one does a better job on units going out the door than Duncan (Titan_Winch) and even he just posted his comments about the US carriers and even FedEx. We do the best we can.

What still amazes me. If I bought a product and it was broke, shipping or otherwise, I would be on the "phone" and get it resolved. If it was not resolved, a public media/forum I guess after I called my credit card company. So many jump the gun, costing everyone in the process. But again, I hear a "blue" forum has a ton of hate post these days. Must be a new generation with bashing people, good or bad.

On a side note. A few negative comments stopped me from buying a Craftsman Twin Cutter yesterday. There was maybe 5 negative reviews out of 18 total. I am sure Sears sold more than 18. But I didn't go get one. Figured I have a plasma cutter, cut-off wheels, chop saws, band saws. It would have helped the economy or Sears, but I opted not to get one.

[Rivets]

Duncan,

Funny, when we had DHL here in the US, I couldn't wait for them to be gone. Then they were and UPS came along. I would score them a little better actually, but not what I hoped for. Not sure why US shipping is so bad.

Rivets,

We ship a lot of units and a few get damaged. It is not a large amount, but the person that receives that damaged unit gets upset, sometimes drops a bomb on the forum. "Normally" they will call on the phone, we get them fixed and there is sometimes a delay for them for a part. Do you really think all the people that had no shipping damage rush to our forum and post? I wish they did, many do not know we have a forum. In the past, we did offer free consumables for posting and some would, but we stopped that program.

It's a simple fact you have to deal with when you ship volume, heavy items these days.

And, take my word on this, no one does a better job on units going out the door than Duncan (Titan_Winch) and even he just posted his comments about the US carriers and even FedEx. We do the best we can.

What still amazes me. If I bought a product and it was broke, shipping or otherwise, I would be on the "phone" and get it resolved. If it was not resolved, a public media/forum I guess after I called my credit card company. So many jump the gun, costing everyone in the process. But again, I hear a "blue" forum has a ton of hate post these days. Must be a new generation with bashing people, good or bad.

On a side note. A few negative comments stopped me from buying a Craftsman Twin Cutter yesterday. There was maybe 5 negative reviews out of 18 total. I am sure Sears sold more than 18. But I didn't go get one. Figured I have a plasma cutter, cut-off wheels, chop saws, band saws. It would have helped the economy or Sears, but I opted not to get one.

Mike,

Again, thanks for the update.

I spent the whole Thanksgiving weekend researching both Everlast and Longevity units. (I had already concluded that I could'nt afford a Red or a Blue). I read tons of posts, both negative and positive.

After talking to Oleg, I prepaid a PP256. So yeah, I did put my faith in you guys because I felt that the positives outweighed the negatives.

Trust me, I am upbeat about this purchase and if there are hiccups I will take the high road and call you for a resolution.

Cheers,
Rivets

[everlastsupport]

Mike,

Again, thanks for the update.

I spent the whole Thanksgiving weekend researching both Everlast and Longevity units. (I had already concluded that I could'nt afford a Red or a Blue). I read tons of posts, both negative and positive.

After talking to Oleg, I prepaid a PP256. So yeah, I did put my faith in you guys because I felt that the positives outweighed the negatives.

Trust me, I am upbeat about this purchase and if there are hiccups I will take the high road and call you for a resolution.

Cheers,
Rivets

Glad you made the right choice and we will be here. I cover the weekends most of the time as well, long as my hands are not dirty or not in the middle of something. FYI, that box will be about 70+ lbs

[Zoomie]

Howdy all! It seems my thread has drifted a little since I originally posted. Just to clarify, I'm a fraz disappointed, but not with the company I chose to do business with. I would say it’s more about the time I have than anything (or lack thereof). I contacted customer service via telcon and email during the holidays. I'm sure there is going to be a delay. Shoot, I EXPECT there to be a delay this time of year! Ray and Mark contacted me after my initial post and have done their best to address my concerns and I have been assured my issues will be taken care of. I'm satisfied with how things have gone so far with Everlast! Heck, it's when stuff goes wrong that you know if you're dealing with right minded folks or not. Hey, my box of stuff got banged up by a shipping company in the middle of their biggest shipping season push of the year. Did I mention it arrived a day early! It isn't the end of the world. I got a welder that appears to need some cosmetic TLC(a plastic cover and a missing screw). If all goes the way I think it will the parts will be shipped, I'll swap'em out and things will be fine. If not, I'll return the welder for a replacement, (notice I said replacement not refund) and Everlast and I will still be on good terms. No biggie! My reason for posting this is to provide an update to my previous posts for those contemplating a welder etc. For me, the bucks are a much bigger deal than they were a year ago. I really want my money to go further, which is why I chose to do business with this company. I need more value for my money! I think Everlast has a bright future with a sound product line which is one of the reasons they got my business. If all goes as planned, a W300 water cooler is next. Just gotta save a little more!

[DiabolicZ]

Duncan,

Funny, when we had DHL here in the US, I couldn't wait for them to be gone. Then they were and UPS came along. I would score them a little better actually, but not what I hoped for. Not sure why US shipping is so bad.

U.S. shipping is so bad because we have lazy Americans working who don't give a crap about anything but what they think is owed to them. I don't think it's a matter of who the shipping company is. It all boils down to the type of employee in the industry. If someone leaves UPS, they will just go over to FEDEX because they have experience in the industry.

FedEx delivered my turbo to where I work. When they dropped it off, they literally DROPPED it off on the dock. I looked at the guy and said "That's a $1,500 turbo you just tossed onto the dock..." He just looked at me and said "Oh." I asked him how he still had a job and he just shrugged.

That was just one of the people handling the boxes IN FRONT OF CUSTOMERS. Imagine what happens when there are no customers around to see what is happening.

[WaWelder]

U.S. shipping is so bad because we have lazy Americans working who don't give a crap about anything but what they think is owed to them. I don't think it's a matter of who the shipping company is. It all boils down to the type of employee in the industry. If someone leaves UPS, they will just go over to FEDEX because they have experience in the industry.

FedEx delivered my turbo to where I work. When they dropped it off, they literally DROPPED it off on the dock. I looked at the guy and said "That's a $1,500 turbo you just tossed onto the dock..." He just looked at me and said "Oh." I asked him how he still had a job and he just shrugged.

That was just one of the people handling the boxes IN FRONT OF CUSTOMERS. Imagine what happens when there are no customers around to see what is happening.

I agree 100%. That is exactly what I was saying. This is alot of the same reason that American companies (like Everlast, ford, chevy, miller and most others) have taken thier manufacturing overseas. Lazy, unappreciative american workers that only care about putting in thier 8 hours, and not a bit a care about productivity or quality. Yes there are quality issues overseas, due to uneducated societies where the manufacturing plants are built. The difference is, those workers are doing things to the best of thier abilities based on the training provided. They are also Happy and Appreciative to have that job and makes changes to the procedures when trained to. If we Americans want to bring the manufacture back to our soil, we will need to learn and live the fact that our lazyness and lack of productivity is what dirves costs up and raises the prices at the shelf. Then we B**ch about those prices......bit of a conundrum, isnt it???

[everlastsupport]

Joshua,

Hope UPS didn't see your posts here, you might jinx the next 1/2 of your order.

Kidding aside, glad you guys know it is not all us here at Everlast. Trust me, last thing I want is a call to tech support unless it is to ask a welding question. We've tried to fix shipping over the years (DHL was worse). Funny thing, some people will call in and say the unit is fine and why all the bubble wrap (bubble wrap is expensive). Some areas, we wrap them for the ride. It is sad as we do pay "their rates".

Anyway, after seeing that Jet saw. Off to add a set of wheels to mine, don't know why I never thought of at. Thing is a pain to move around.