PowerTIG 225LX delivered today...

[everlastsupport]

Well, I can say this year compared to last year was not near as bad. There was a bad bezel a day at least.

This years only a couple, though I would prefer no shipping damage at all.

UPS will be UPS. They do not handle larger packages well at all.

A number of customers I talk to tell me they love Fed Ex and hate UPS, so it is not just Everlast.

[Den]

I assume your products are shipped to the customer in the same carton that they arrived in from China. Are they opened and inspected prior to being shipped out from your US distribution center?

-Dennis

[everlastsupport]

With the volume that ship from California (main US warehouse) they are lot sampled. A lot of times we have to add things to the box as well. They are in the same Everlast box from the factory. If we have a problem area, we have wrapped units is bubble plastic.

All Everlast distributors (smaller volumes), far as I know, open each unit and inspect them. Everlast Canada (Duncan) and Everlast Alaska (Ray) actually they fire units up as well.

[Rivets]

With the volume that ship from California (main US warehouse) they are lot sampled. A lot of times we have to add things to the box as well. They are in the same Everlast box from the factory. If we have a problem area, we have wrapped units is bubble plastic.

All Everlast distributors (smaller volumes), far as I know, open each unit and inspect them. Everlast Canada (Duncan) and Everlast Alaska (Ray) actually they fire units up as well.

Mike,

This last post and the one above from you, speak volumes.

1-Why could Everlast not use a carrier that has a better track record than the current one ?

2-Why could Everlast not inspect and fire up every unit they ship ? Surely customer satisfaction should trump the wage costs of extra staff ?

3-Looks like US customers are playing a bit of roulette in that they may or may not be lucky to receive a unit, the construction of which was supervised in China by Duncan.

Maybe folks will want to order units from Canada !!!

Am I the only one to see all this ?

Cheers,
Rivets

[everlastsupport]

Mike,

This last post and the one above from you, speak volumes.

1-Why could Everlast not use a carrier that has a better track record than the current one ?

We have been talking about a FedEx option. For extra money of course, and Oleg is looking into FedEx now as well. But if the unit is dropped hard by FedEX, same problem. Maybe less of it, we do not know. But many people I speak to really talk up FedEX. Also, I have no decision in who we use.

2-Why could Everlast not inspect and fire up every unit they ship ? Surely customer satisfaction should trump the wage costs of extra staff ?

That again, this is not a question I can answer, I just explained how we do it. If we new everyone would be in favor if a price hike, I would think that it would have been done. Maybe Everlast US needs to stop the free US shipping, then the users can fit the shipping bill? Again, up to the boss.
But, if we fire each unit, it still has to ship from us to the customer. Even Duncan said that US carriers are bad, they damage winches, in a very thick box. He has no major problem in Canada.

3-Looks like US customers are playing a bit of roulette in that they may or may not be lucky to receive a unit, the construction of which was supervised in China by Duncan.

Again, when you see the number of units with no problems against the few that do. I think it is a Sales and Marketing thing and Oleg would be the best to answer. I answered the questions on how we do it, I do not dictate it. Also, they are tested at the factory and nothing really gets damaged on the boat. So the shiping channel is the only place I would focus on, and tested or not, it might still not work.

Maybe folks will want to order units from Canada !!!

Some people do. I send people to our Canadian group myself different reason, "but" you pay shipping and duties when you do. If you think you have a better chance on the shipper and some extra cash, that is an option for sure. But if it is dropped by mistake, odds are some will still get dropped, testing it does no good in some cases.

Also, I think you can ask for the unit to be shipped from Everlast US to you via FedEX for an extra fee. I know we talked about it.

[Rivets]

We have been talking about a FedEx option. For extra money of course, and Oleg is looking into FedEx now as well. But if the unit is dropped hard by FedEX, same problem. Maybe less of it, we do not know. But many people I speak to really talk up FedEX. Also, I have no decision in who we use.


That again, this is not a question I can answer, I just explained how we do it. If we new everyone would be in favor if a price hike, I would think that it would have been done. Maybe Everlast US needs to stop the free US shipping, then the users can fit the shipping bill? Again, up to the boss.
But, if we fire each unit, it still has to ship from us to the customer. Even Duncan said that US carriers are bad, they damage winches, in a very thick box. He has no major problem in Canada.



Again, when you see the number of units with no problems against the few that do. I think it is a Sales and Marketing thing and Oleg would be the best to answer. I answered the questions on how we do it, I do not dictate it. Also, they are tested at the factory and nothing really gets damaged on the boat. So the shiping channel is the only place I would focus on, and tested or not, it might still not work.



Some people do. I send people to our Canadian group myself different reason, "but" you pay shipping and duties when you do. If you think you have a better chance on the shipper and some extra cash, that is an option for sure. But if it is dropped by mistake, odds are some will still get dropped, testing it does no good in some cases.

Also, I think you can ask for the unit to be shipped from Everlast US to you via FedEX for an extra fee. I know we talked about it.

Hey Mike all good answers, thank you.

Maybe my logic is too simplistic when I believe that on the other side of the coin, Everlast could save money when most of the shipping and DOA issues are avoided in the first place and don't need to be dealt with.

But, then again that's only me and what I glean from this forum.

Time for me to keep quiet now and cross my fingers for a pristine unit.

Cheers,
Rivets

[Titan winch]

My US shipping is all done through FedEx so i am not really sure it is any better. In Canada i use DHL they are a little more expensive but on the whole i have a good track record with them in both minimal damage and faster shipping .
Happy New Year