New 250EX owner, a few problems

[performance]

Everlast Management puts Everlast in a tough position.
Suks that I have to hear on this site from another customer that shipment/delivery is not expected until Jan 17th, considering I just e-mailed Everlast yesterday & was told "The units did not arrive to us yet. Once it is in stock you will be contacted"
Simply having a decent product is not a formula for continued success.
I've said it before & I'll say it again, it doesn't take much to keep customers informed. Almost everybody can understand some shipping delays or inventory shortages due to warranty issues.
20yrs of owning 2 Amoco Service stations & I can tell you that the rule was; 1 dissatisfied customer will tell at least 10x as many people (& this is now probably magnified now by the Internet) about their bad experience then a satisfied customer will tell about a good one. You do the math, it's really not a good strategy for success.
IMHO, quality customer service requires STAYING INVOLVED thru the entire process (good, bad, on time, delayed, or whatever). Sales, Warranty, Tech Support, etc..
It would only be proper for Everlast to inform (in some way) the few long outstanding pre-paid customers & those waiting for warranty fulfillment's, the status of the product they are patiently wait for.

So.. still waiting to hear from Everlast regarding the December 21st, now January (maybe??) shipment....

ASE,
I have stated that when I have a FIRM date, I will release it. They are on the water and have been for some time. When I get a confirmed, final delivery date from the shipper I will put it up ASAP. And when they are in I will release it. I have gotten estimates, but we get dinged every time we give out "estimates", so we aren't releasing estimated dates. Typically we will receive a full and accurate and confirmed delivery date a week before it gets in. If there is NO news, then there is no need to create our own guesstimates, which we have done in the past and it always backfires. But if you want, then consider the estimate that Adam announced a good ballpark.