First experience with Everlast

[Newby]

I hate to start out on a bad note but the way things are going I may never be back. Let me start by saying the reason I chose Everlast was the overwhelming amount of positive feedback about the products they make and the great value for the price. I tried to settle this dispute privately through Email but I was given the wrong Email address for the supervisor. I am sorry for the long post I tried to keep it as short as possible. Here is a copy of the Email I tried to send to a supervisor named Oleg .

Oleg
Recently I have been looking for a new Mig welder. I narrowed my search down to Hobart , AHP and Everlast. I called your sales department and talked to Alex. After speaking with him the first time he recommended the 200E After doing some research I decided to spend a little more and go with a I mig 200. I went to your website and found it was on sale for 649.00 and free shipping. I tried to call Alex back and confirm this would be a unit that would be a good fit for me . After four attempts to get somebody to answer and leaving multiple messages in both sales and customer service I gave up . Later that day I received a return call from Alex. This is when things went wrong. He was very angry and short with me. [ I think it was the multiple messages I left]. He told me they are short handed and he was very busy and didn't have time to answer the phone. After things calmed down I agreed to buy the unit for the advertised price. That's when he told me the cost would be about 70.00 more for shipping. I explained to him I am looking at your website and it says free shipping until January 31 2019. He told me it was Googles fault for the ad and he will not honor it . I told him I would continue my search and look at other brands . He said I should do that. A little while latter I got a call from customer service I told her about the ad in your website she said to just order it and see if it goes through. I did paying in full with Pay Pal. The next day I got an email from Everlast canceling the order. I called customer service and was transferred to Alex he was even more angry and short with me I think because I ordered it on line for the 649.00 price with free shipping . A lot was said and he was definitely out of line . After he calmed down and apologized I agreed to wait until February for the unit to come in as long as he would honor the 649.00 price. After more strong words he said he would contact his supervisor and see if it can be done. So here is where I am now I agreed to wait and he agreed to honor the deal . I have nothing in writing only Alex's word and I am not real comfortable with that. I would have been so happy if I just ordered it on line and never contacted your company. After multiple arguments before even buying. I am filled with doubt and suspicion about how I will be treated after the sale. Everlast has built a really good reputation for quality equipment its too bad I didn't get the same from the sales department . I don't know what I am going to do since I have 3-4 weeks to think about it. Is this the exception or your normal was of doing business?
PS Alex also told me he spent time to look Me up and see my business and personal information . Do you do that to all your customers or is that just retaliation against me?

[Blaster]

Here's the scoop, while Everlast makes a great welder, their "human" side is just So poorly run...

The problem is actually At-the-Top (Oleg - the Owner). He has instilled in his employees that they can treat customers as they wish. That if a customer even raises their voice in frustration that this is to be regarded as a personal insult to them.

There's a Really Poor attitude at Everlast from their employees, and that attitude has been always enabled by those who call the shots. They never heard of, or even considered, the saying " The customer is always right". Customers just have to be Tolerated in order to do business, a real inconvenience for every one of them.

Dale Carnegie could change the course of that business for success in the future, because whatever success they now enjoy, is despite their attitude towards the end users...

https://www.dalecarnegie.com/en/topics/customer-service

[Newby]

Well that explains what happened to me this is their normal way of business. I do believe Everlast is a great product however I will not deal with any company that holds its customers with such contempt. I am thankful this all happened before the sale instead of after I gave them my money. Price is what you pay value is what you receive. There is no value at Everlast. I am now looking at the ESAB REBEL EM 215IC MIG WELDER its a little more money but looks like a great machine.

[Newby]

I was surfing the web to find out more information about Everlast . I found this site [everlast-generators.pissedconsumer.com] What an eye opener. There are many customers that had trouble with Everlast . A few name Alex as the problem? I feel like I dodged the bullet I am actually glad they screwed me around before I made the purchases I see now it would have been a big mistake buying from Everlast.

[performance]

I was surfing the web to find out more information about Everlast . I found this site [everlast-generators.pissedconsumer.com] What an eye opener. There are many customers that had trouble with Everlast . A few name Alex as the problem? I feel like I dodged the bullet I am actually glad they screwed me around before I made the purchases I see now it would have been a big mistake buying from Everlast.

You'll find a lot of good companies on that site. When you have hundreds of thousands of customers, you are going to have that kind of review. A negative review is 10 times more likely to be posted than a positive one. Those are the stats.


As far as ESAB goes, ESAB has promised to deliver a product that has been offered on pre-order now since Nov 2017. Now, imagine the frustration of the customers over there waiting, having ordered and paid through multiple outlets.

I just looked up the reviews. I even found a bad one about myself. And I went back and looked at the relative emails concerning it, and the customer completely misrepresented the story and lied about what transpired. Usually what happens when people make posts like this anonymously, they slant it their way. At least you admitted Same issue with BBB. BBB has been cited for "paying to play" and giving members a better rating and offering to clear up matters for the client. So of it may be true, but as the old axiom says, there are two sides to every story.

I'm sorry you feel this way toward us. But good luck with the Rebel, and I truly mean that I do hope you have good luck with the unit and the company.

[Newby]

You'll find a lot of good companies on that site. When you have hundreds of thousands of customers, you are going to have that kind of review. A negative review is 10 times more likely to be posted than a positive one. Those are the stats.


As far as ESAB goes, ESAB has promised to deliver a product that has been offered on pre-order now since Nov 2017. Now, imagine the frustration of the customers over there waiting, having ordered and paid through multiple outlets.

I just looked up the reviews. I even found a bad one about myself. And I went back and looked at the relative emails concerning it, and the customer completely misrepresented the story and lied about what transpired. Usually what happens when people make posts like this anonymously, they slant it their way. At least you admitted Same issue with BBB. BBB has been cited for "paying to play" and giving members a better rating and offering to clear up matters for the client. So of it may be true, but as the old axiom says, there are two sides to every story.

I'm sorry you feel this way toward us. But good luck with the Rebel, and I truly mean that I do hope you have good luck with the unit and the company.

I think its true you cant believe everything you read on the web. I would give your company the benefit of the doubt if it hadn't happen to me . What was said about Alex and his Phone Manors was the same way he treated me. Telling a Potential customer to go and buy the product somewhere else is not a good way to make a sale. In spite of the verbal abuse I received I still made the order only to have it canceled the same day. I am not buying Everlast only because of one man in the sales department [Alex]. This could have been avoided if Alex would have excused himself and let me talk or contact his superior instead of getting into an argument with a customer. There are a lot of good welders out there with excellent customer service . I don't think Everlast is one of them . The best way I can describe your company is Successful in spite of themselves.

[Newby]

You'll find a lot of good companies on that site. When you have hundreds of thousands of customers, you are going to have that kind of review. A negative review is 10 times more likely to be posted than a positive one. Those are the stats.


As far as ESAB goes, ESAB has promised to deliver a product that has been offered on pre-order now since Nov 2017. Now, imagine the frustration of the customers over there waiting, having ordered and paid through multiple outlets.

I just looked up the reviews. I even found a bad one about myself. And I went back and looked at the relative emails concerning it, and the customer completely misrepresented the story and lied about what transpired. Usually what happens when people make posts like this anonymously, they slant it their way. At least you admitted Same issue with BBB. BBB has been cited for "paying to play" and giving members a better rating and offering to clear up matters for the client. So of it may be true, but as the old axiom says, there are two sides to every story.

I'm sorry you feel this way toward us. But good luck with the Rebel, and I truly mean that I do hope you have good luck with the unit and the company.

I think its true you cant believe everything you read on the web. I would give your company the benefit of the doubt if it hadn't happen to me . What was said about Alex and his Phone Manors was the same way he treated me. Telling a Potential customer to go and buy the product somewhere else is not a good way to make a sale. In spite of the verbal abuse I received I still made the order only to have it canceled the same day. I am not buying Everlast only because of one man in the sales department [Alex]. This could have been avoided if Alex would have excused himself and let me talk or contact his superior instead of getting into an argument with a customer. There are a lot of good welders out there with excellent customer service . I don't think Everlast is one of them . The best way I can describe your company is Successful in spite of themselves.

[Sledsports]

I will put my 2 cents worth in here. I too am a new Everlast customer. I tried to communicate with Mark Hugo several times via phone calls, voice mails, text messages. I believe he is a independent dealer maybe? I spoke with his wife at one point in time and she was short and too the point. Not rude but seemed kinda put off by me asking for Mark and what I was calling about. I understood it was the holidays but I needed a Plasma cutter. After no return calls or texts I called the number on the website here. I asked a few questions and got answers. Answers were short and to the point with "yep" "yep" "sure thing" I like a little more in depth explanations but I got what I was looking for for the most part. I kicked around the thermal dynamics cut 152 unit for a bit and made a call to them. I almost pulled the trigger on the 152 when I was surfing craigslist I found "Richard" advertising everlast. I gave him a call. He was very polite and very helpful. He made a call and made sure the unit was in stock and I was so I pulled the trigger with him. I paid via PayPal directly to everlast (here) with the notes that Richard had told me to send with the payment. Pleasant transaction.... then the machine arrives via UPS. It had taken a hard Hit to the face of the machine. The front busted, the lead plugs were broken out of the machine dangling. I contacted Richard and sent pictures of the damage. He gave me a number to call with the extension. The problem was resolved in minutes. I was told to plug the machine in and set it up and test it. I managed to get the torch plugged in and it functioned as it was supposed to. They sent the necessary parts and I repaired it myself. I am happy and will deal with Richard again as I will be purchasing another plasma cutter 100 in the near future. He treated me right. Now I have a shop full of expensive Miller Equipment also. I have nothing but great support from them also.

[Newby]

I will put my 2 cents worth in here. I too am a new Everlast customer. I tried to communicate with Mark Hugo several times via phone calls, voice mails, text messages. I believe he is a independent dealer maybe? I spoke with his wife at one point in time and she was short and too the point. Not rude but seemed kinda put off by me asking for Mark and what I was calling about. I understood it was the holidays but I needed a Plasma cutter. After no return calls or texts I called the number on the website here. I asked a few questions and got answers. Answers were short and to the point with "yep" "yep" "sure thing" I like a little more in depth explanations but I got what I was looking for for the most part. I kicked around the thermal dynamics cut 152 unit for a bit and made a call to them. I almost pulled the trigger on the 152 when I was surfing craigslist I found "Richard" advertising everlast. I gave him a call. He was very polite and very helpful. He made a call and made sure the unit was in stock and I was so I pulled the trigger with him. I paid via PayPal directly to everlast (here) with the notes that Richard had told me to send with the payment. Pleasant transaction.... then the machine arrives via UPS. It had taken a hard Hit to the face of the machine. The front busted, the lead plugs were broken out of the machine dangling. I contacted Richard and sent pictures of the damage. He gave me a number to call with the extension. The problem was resolved in minutes. I was told to plug the machine in and set it up and test it. I managed to get the torch plugged in and it functioned as it was supposed to. They sent the necessary parts and I repaired it myself. I am happy and will deal with Richard again as I will be purchasing another plasma cutter 100 in the near future. He treated me right. Now I have a shop full of expensive Miller Equipment also. I have nothing but great support from them also.

So you got a broken machine and they sent you out parts so you can repair it and you are happy with a new refurbished machine? Did it still cost as much as the new one you ordered? This is something I found out latter Everlast has NO repair facilities only replace or in your case fix it yourself. What do you think will happen when your machine is a few years old and out of warranty?

[Sledsports]

[QUOTE=Newby;61670]So you got a broken machine and they sent you out parts so you can repair it and you are happy with a new refurbished machine? Did it still cost as much as the new one you ordered? This is something I found out latter Everlast has NO repair facilities only replace or in your case fix it yourself. What do you think will happen when your machine is a few years old and out of warranty

Yes I was happy with the arrangement. It was just the plastic face. Nothing technical. Few screws and it was fixed. That's better than Boxing it back up, taking it down to UPS, pay to send it back to them, wait for repairs or replacement of the machine, then wait for it to come back in maybe the same shape. I think what your failing to realize here is Everlast isnt a huge American based company that has even the slightest foot hold in a industrial environment. You walk in any plant, major fab shop, ship yard, manufacturing facility you are going to see Red or Blue. Not green. You are not ever going to see a 800 amp everlast running 1/8 inch dual shield building railroad cars. Everlast is more of a hobbyist machine than anything. One man army shops building stuff in a backwoods shop where the guy footing the bill is the same guy under the hood. They arent going to have service centers all over the country. I have 6 LWS stores within a hour from my shop. I cant walk into any of those stores and buy a everlast... but I can buy a Miller, Lincoln, ESAB, Hypertherm, thermal dynamics at any one of them. Why??? Because that's what industry uses.

[performance]

I will put my 2 cents worth in here. I too am a new Everlast customer. I tried to communicate with Mark Hugo several times via phone calls, voice mails, text messages. I believe he is a independent dealer maybe? I spoke with his wife at one point in time and she was short and too the point. Not rude but seemed kinda put off by me asking for Mark and what I was calling about. I understood it was the holidays but I needed a Plasma cutter. After no return calls or texts I called the number on the website here. I asked a few questions and got answers. Answers were short and to the point with "yep" "yep" "sure thing" I like a little more in depth explanations but I got what I was looking for for the most part. I kicked around the thermal dynamics cut 152 unit for a bit and made a call to them. I almost pulled the trigger on the 152 when I was surfing craigslist I found "Richard" advertising everlast. I gave him a call. He was very polite and very helpful. He made a call and made sure the unit was in stock and I was so I pulled the trigger with him. I paid via PayPal directly to everlast (here) with the notes that Richard had told me to send with the payment. Pleasant transaction.... then the machine arrives via UPS. It had taken a hard Hit to the face of the machine. The front busted, the lead plugs were broken out of the machine dangling. I contacted Richard and sent pictures of the damage. He gave me a number to call with the extension. The problem was resolved in minutes. I was told to plug the machine in and set it up and test it. I managed to get the torch plugged in and it functioned as it was supposed to. They sent the necessary parts and I repaired it myself. I am happy and will deal with Richard again as I will be purchasing another plasma cutter 100 in the near future. He treated me right. Now I have a shop full of expensive Miller Equipment also. I have nothing but great support from them also.

First,
My wife doesn't answer the phone nor have anything to do with Everlast. And my last name is Lugo. I work for Everlast direct. You may have spoken with the office secretary who was taking calls for me during that time. If was this past holidays I was extremely sick and had to go to the hospital, and ended up down in bed for a week or so and I was still answering forwarded calls... so I am not sure what at this point you may be talking about other than I try to reply to every single email.

[performance]

So you got a broken machine and they sent you out parts so you can repair it and you are happy with a new refurbished machine? Did it still cost as much as the new one you ordered? This is something I found out latter Everlast has NO repair facilities only replace or in your case fix it yourself. What do you think will happen when your machine is a few years old and out of warranty?

Wrong. Wrong.
Our repair center is outside of Knoxville TN. And has been for several years, and since late 2009, we've had a repair facility in the US for our welders.

[Sledsports]

First,
My wife doesn't answer the phone nor have anything to do with Everlast. And my last name is Lugo. I work for Everlast direct. You may have spoken with the office secretary who was taking calls for me during that time. If was this past holidays I was extremely sick and had to go to the hospital, and ended up down in bed for a week or so and I was still answering forwarded calls... so I am not sure what at this point you may be talking about other than I try to reply to every single email.

If your the fellow I tried to get ahold of then yes I spoke with your wife as she told me this was his personal cellphone number. Shall I go on and post the number of times you were called and unanswered texts? I am sorry you were sick. I was diagnosed with cancer March 19th 2018. Spent 14 days in the hospital. Spent 9 more in April of 2018 after they took my left kidney. Then on Christmas eve I was admitted and had a stay through Jan 2nd of 2019. I haven taken 40 doses of radiation and about to go for another round. I get chemotherapy once a month. I still manage to get the necessary parts and work out the door. I am a one man army that's half living so you pissin in the wrong boot pal if your looking for a sob story why you couldnt do your job. I was ignored flat out by you because I started trying to call you al the way back to October 10th of 2018.

[performance]

Ahh...the truth comes out now. As usual, it isn't upfront honesty here. I knew something didn't sound right. But you twisted it to your benefit. Like I said, there are two sides to every story. I am truly glad you filled in the missing detail.

You called my personal cell during holidays and expected me to jump to. I don't answer my personal cell for work, and haven't in 3 years. If don't recognize the number, I don't answer. I don't have to. Nor do I check messages more than about once a month unless I know the number that called. Unless it is a rare occasion and I know the customer well, I don't give it out either. I have a work number. I don't know how you got my personal cell, but sorry unless I know you, I will not check or call you back on my cell. I rarely check it even. If you pm me, I probably won't see it for a week, because I don't use it much unless I travel or talk with my folks. You could have just as easily tried to contact me direct through work, which my number is posted below.

But I think your post tells me and everyone enough about the issue now. First, you seem put off by my wife answering my personal cell when I am sick and wanting to know who you are. Second, you presume to expect me to answer PM's I don't monitor or see. Third, you expect me to recognize and deal with a number I don't recognize on my personal cell. Fourth, you try to contact me on my personal cell rather than through my work number. Fine, but I think you have an axe to grind here and more is wrong than your health, for which I am truly sorry you are having to deal with, but don't dump on me. I value my family time during the holidays as we have to travel to see family due to their advancing age and being 350 miles from one set and 250 miles from another. I put my family before my job. I got sick during this time as well. But I don't apologize for my wife if she answered my personal cell. Sorry you didn't get what you expect, but I think a reasonable person reading the whole truth would understand what happened.

As far as sickness, I have been dealing with the repercussions of contracting Lyme's disease and going undiagnosed for years. And during the Holidays, I contracted a pneumonia like sickness which lasted for about 6 weeks, but I kept going on official work though the official channels. I could have cared less about my personal cell phone. In fact I don't use it so much that I lost it in Las Vegas at the beginning of November and didn't get another until Thanksgiving day Black Friday sale. Didn't miss it or need it otherwise.

[Sledsports]

First,
My wife doesn't answer the phone nor have anything to do with Everlast. And my last name is Lugo. I work for Everlast direct. You may have spoken with the office secretary who was taking calls for me during that time. If was this past holidays I was extremely sick and had to go to the hospital, and ended up down in bed for a week or so and I was still answering forwarded calls... so I am not sure what at this point you may be talking about other than I try to reply to every single email.

Ahh...the truth comes out now. As usual, it isn't upfront honesty here. I knew something didn't sound right. But you twisted it to your benefit. Like I said, there are two sides to every story. I am truly glad you filled in the missing detail.

You called my personal cell during holidays and expected me to jump to. I don't answer my personal cell for work, and haven't in 3 years. If don't recognize the number, I don't answer. I don't have to. Nor do I check messages more than about once a month unless I know the number that called. Unless it is a rare occasion and I know the customer well, I don't give it out either. I have a work number. I don't know how you got my personal cell, but sorry unless I know you, I will not check or call you back on my cell. I rarely check it even. If you pm me, I probably won't see it for a week, because I don't use it much unless I travel or talk with my folks. You could have just as easily tried to contact me direct through work, which my number is posted below.

But I think your post tells me and everyone enough about the issue now. First, you seem put off by my wife answering my personal cell when I am sick and wanting to know who you are. Second, you presume to expect me to answer PM's I don't monitor or see. Third, you expect me to recognize and deal with a number I don't recognize on my personal cell. Fourth, you try to contact me on my personal cell rather than through my work number. Fine, but I think you have an axe to grind here and more is wrong than your health, for which I am truly sorry you are having to deal with, but don't dump on me. I value my family time during the holidays as we have to travel to see family due to their advancing age and being 350 miles from one set and 250 miles from another. I put my family before my job. I got sick during this time as well. But I don't apologize for my wife if she answered my personal cell. Sorry you didn't get what you expect, but I think a reasonable person reading the whole truth would understand what happened.

As far as sickness, I have been dealing with the repercussions of contracting Lyme's disease and going undiagnosed for years. And during the Holidays, I contracted a pneumonia like sickness which lasted for about 6 weeks, but I kept going on official work though the official channels. I could have cared less about my personal cell phone. In fact I don't use it so much that I lost it in Las Vegas at the beginning of November and didn't get another until Thanksgiving day Black Friday sale. Didn't miss it or need it otherwise.

And what axe would that be? And how would I have gotten your personal cell number except from another customer of yours?The texts and voicemails stated exactly who and what I call about. No I wasnt put off by your wife. She was put off by me. The post with my 2 cents was exactly the truth and you flat out ignored me. I can tell you this much your the one with the problem. Your the one that leaked your personal cell number. If I recall I believe your voicemail actually mentioned Everlast.... I told the truth. Your the one with the problem. Trust me. I will never call it again. I will not buy another Everlast machine over this either. I will continue to deal with my LWS with support. When I have a company as big as Miller calling me wanting my feedback every other month I must not be too hard to deal with. This is exactly why Everlast will never make it to the big leagues in America. Poor excuses and bad attitudes. You guys need more folks like Richard. Sorry I am not sorry. Good luck. I truly am sorry your dealing with lyme disease. The difference? I got 8% chance of living the next 14 months.

[Sledsports]

First,
My wife doesn't answer the phone nor have anything to do with Everlast. And my last name is Lugo. I work for Everlast direct. You may have spoken with the office secretary who was taking calls for me during that time. If was this past holidays I was extremely sick and had to go to the hospital, and ended up down in bed for a week or so and I was still answering forwarded calls... so I am not sure what at this point you may be talking about other than I try to reply to every single email.

So you got a broken machine and they sent you out parts so you can repair it and you are happy with a new refurbished machine? Did it still cost as much as the new one you ordered? This is something I found out latter Everlast has NO repair facilities only replace or in your case fix it yourself. What do you think will happen when your machine is a few years old and out of warranty?

I am going to say this Newbie. I now understand what you and other peoples frustration is now. As for what am I going to do if its outta warranty? If I make it that far I will pitch it, mark it up as a bad investment and buy a Hypertherm or thermal dynamics which is what I should of did this time. Yes I was happy with the arrangement made with me repairing it myself. I still am. It does cut nice after I got the Hypertherm torch on it.

[christian]

Gee,

Lyme's!

I hear that's a stubborn one, Mark.

But, I trust now that there is a diagnosis, that you and a current treatment plan are combatting it better now.

Although, there is some mystery about Lyme's being an escaped biological agent from a federal government animal science laboratory on Plum Island, (Long Island) NY, which is right across from Lyme, Connecticut.

https://sites.newpaltz.edu/ticktalk/...randa-dumitru/

"...The reason some believe Lyme disease escaped Plum Island is because the island is located just a few miles off the coast of Lyme, Connecticut, which is where the first outbreak of Lyme was observed in 1975. While scientists say that all animals on the island are killed to prevent the possible spread of diseases, conspiracy theorists argue that birds regularly fly between the island and the mainland and thus are able to spread any diseases they may pick up...

"Ferguson started considering a link between Lyme disease and Plum Island after she saw a press release describing how the Centers for Disease Control were closing a Texas A & M University biodefense lab due to outbreaks of Brucella and Coxiella burnetii. Brucella and Coxiella burnetii are both tick-borne bacterial pathogens. This led Ferguson to wonder about Plum Island. Both the lab at Plum Island and the one at Texas A&M are Biosafety Level 3 labs and study similar infectious diseases such as foot-and-mouth disease, avian influenza, and Rift Valley fever."

[Sledsports]

I enjoy your YouTube channel Christian. Keep up the good work.

[christian]

Hey,

Thanks for that, pal.

It's just my personal video blog, I guess.

I'm doing some kitchen floor covering right now, which I've chosen old school vinyl tiles running checkerboard, in a diagonal fashion. I'm running the dark and lights in blocks of four for the kitchen, since it's larger than an entryway. But I'll soon start the entryway with only the square foot tiles checkerboarded. There's a laundry area that will get a bit of the same treatment.

So, when that project/job is done, it'll undoubtedly show up as a YouTube video. I'm going to try to interject some cognitive-emotive restructuring didactic concepts into the floor covering project, too. No, kidding! Which is one of many reasons my Channel doesn't get a lot of play. Ha, ha, ha...

[performance]

It went undiagnosed, untreated for years. They say it will be a chronic condition and the effects are wide spread from nervous system to immune. It's hit me all over. They call it Lyme's syndrome now. It is now considered to be a form of myalgia.