First experience with Everlast

[Blaster]

Here's the scoop, while Everlast makes a great welder, their "human" side is just So poorly run...

The problem is actually At-the-Top (Oleg - the Owner). He has instilled in his employees that they can treat customers as they wish. That if a customer even raises their voice in frustration that this is to be regarded as a personal insult to them.

There's a Really Poor attitude at Everlast from their employees, and that attitude has been always enabled by those who call the shots. They never heard of, or even considered, the saying " The customer is always right". Customers just have to be Tolerated in order to do business, a real inconvenience for every one of them.

Dale Carnegie could change the course of that business for success in the future, because whatever success they now enjoy, is despite their attitude towards the end users...

https://www.dalecarnegie.com/en/topics/customer-service

[Newby]

Well that explains what happened to me this is their normal way of business. I do believe Everlast is a great product however I will not deal with any company that holds its customers with such contempt. I am thankful this all happened before the sale instead of after I gave them my money. Price is what you pay value is what you receive. There is no value at Everlast. I am now looking at the ESAB REBEL EM 215IC MIG WELDER its a little more money but looks like a great machine.

[Newby]

I was surfing the web to find out more information about Everlast . I found this site [everlast-generators.pissedconsumer.com] What an eye opener. There are many customers that had trouble with Everlast . A few name Alex as the problem? I feel like I dodged the bullet I am actually glad they screwed me around before I made the purchases I see now it would have been a big mistake buying from Everlast.

[performance]

I was surfing the web to find out more information about Everlast . I found this site [everlast-generators.pissedconsumer.com] What an eye opener. There are many customers that had trouble with Everlast . A few name Alex as the problem? I feel like I dodged the bullet I am actually glad they screwed me around before I made the purchases I see now it would have been a big mistake buying from Everlast.

You'll find a lot of good companies on that site. When you have hundreds of thousands of customers, you are going to have that kind of review. A negative review is 10 times more likely to be posted than a positive one. Those are the stats.


As far as ESAB goes, ESAB has promised to deliver a product that has been offered on pre-order now since Nov 2017. Now, imagine the frustration of the customers over there waiting, having ordered and paid through multiple outlets.

I just looked up the reviews. I even found a bad one about myself. And I went back and looked at the relative emails concerning it, and the customer completely misrepresented the story and lied about what transpired. Usually what happens when people make posts like this anonymously, they slant it their way. At least you admitted Same issue with BBB. BBB has been cited for "paying to play" and giving members a better rating and offering to clear up matters for the client. So of it may be true, but as the old axiom says, there are two sides to every story.

I'm sorry you feel this way toward us. But good luck with the Rebel, and I truly mean that I do hope you have good luck with the unit and the company.

[Newby]

You'll find a lot of good companies on that site. When you have hundreds of thousands of customers, you are going to have that kind of review. A negative review is 10 times more likely to be posted than a positive one. Those are the stats.


As far as ESAB goes, ESAB has promised to deliver a product that has been offered on pre-order now since Nov 2017. Now, imagine the frustration of the customers over there waiting, having ordered and paid through multiple outlets.

I just looked up the reviews. I even found a bad one about myself. And I went back and looked at the relative emails concerning it, and the customer completely misrepresented the story and lied about what transpired. Usually what happens when people make posts like this anonymously, they slant it their way. At least you admitted Same issue with BBB. BBB has been cited for "paying to play" and giving members a better rating and offering to clear up matters for the client. So of it may be true, but as the old axiom says, there are two sides to every story.

I'm sorry you feel this way toward us. But good luck with the Rebel, and I truly mean that I do hope you have good luck with the unit and the company.

I think its true you cant believe everything you read on the web. I would give your company the benefit of the doubt if it hadn't happen to me . What was said about Alex and his Phone Manors was the same way he treated me. Telling a Potential customer to go and buy the product somewhere else is not a good way to make a sale. In spite of the verbal abuse I received I still made the order only to have it canceled the same day. I am not buying Everlast only because of one man in the sales department [Alex]. This could have been avoided if Alex would have excused himself and let me talk or contact his superior instead of getting into an argument with a customer. There are a lot of good welders out there with excellent customer service . I don't think Everlast is one of them . The best way I can describe your company is Successful in spite of themselves.

[Newby]

You'll find a lot of good companies on that site. When you have hundreds of thousands of customers, you are going to have that kind of review. A negative review is 10 times more likely to be posted than a positive one. Those are the stats.


As far as ESAB goes, ESAB has promised to deliver a product that has been offered on pre-order now since Nov 2017. Now, imagine the frustration of the customers over there waiting, having ordered and paid through multiple outlets.

I just looked up the reviews. I even found a bad one about myself. And I went back and looked at the relative emails concerning it, and the customer completely misrepresented the story and lied about what transpired. Usually what happens when people make posts like this anonymously, they slant it their way. At least you admitted Same issue with BBB. BBB has been cited for "paying to play" and giving members a better rating and offering to clear up matters for the client. So of it may be true, but as the old axiom says, there are two sides to every story.

I'm sorry you feel this way toward us. But good luck with the Rebel, and I truly mean that I do hope you have good luck with the unit and the company.

I think its true you cant believe everything you read on the web. I would give your company the benefit of the doubt if it hadn't happen to me . What was said about Alex and his Phone Manors was the same way he treated me. Telling a Potential customer to go and buy the product somewhere else is not a good way to make a sale. In spite of the verbal abuse I received I still made the order only to have it canceled the same day. I am not buying Everlast only because of one man in the sales department [Alex]. This could have been avoided if Alex would have excused himself and let me talk or contact his superior instead of getting into an argument with a customer. There are a lot of good welders out there with excellent customer service . I don't think Everlast is one of them . The best way I can describe your company is Successful in spite of themselves.