generator,
1) This forum is run by the tech support guys. It is a primary resource for customers wishing to get technical information on their units. Although, any interesting posts and other topical issues are encouraged, but you began your post with a "negative" attack from the beginning BEFORE you were a customer. You have had a negative take on things from the beginning.
2) Yes, you have made several inaccurate statements from the beginning and colored them with careless remarks about the service, even before you became a customer...Including the opening title "Where are the negative reviews?"
3) You have said nothing positive from the beginning, even before you were a customer. I suggest you are looking for bad things to say, and perhaps that is your personality, I don't know, but it is apparent to almost everyone here and they have said so...without prompting from us. Yet, you deny it.
4) You paid for a 1600.00 tig welder and are going to receive it. We never "guarantee" a delivery date. We give our best estimate. You have completely ignored what we have done in keeping everyone here updated on the dates. A few days late, yes, but not majorly. If anyone HAS to have a guaranteed delivery date for any "contract" or project, even Miller or Lincoln will tell you if the product has to be ordered, they cannot guarantee that date. I know, because I own name brand products myself, as well as Everlast.
5) Yotarover is expressing his opinion as well, yet you want it censored? What about your respect of the board moderators? We have done our best to keep things smooth yet you disrespect us, and keep things in turmoil, instead of simply stating you are dissatisfied and giving reasons for doing it. No, I don't use that language, and its right at the border of what I consider acceptable, but not over, since the term has taken on new meaning in recent years, to mean something new. But I find it curious that you have disregarded more friendly attempts from our other customers to render similar comments, that oppose your opinions.
6) People are human and they make mistakes. If your customers hold you to the "letter of the law" then I hope you never make a mistake. If your customers do, then fine, but we do our best as a growing company...Whatever books you read cannot substitute for experience. I have 25 years in dealing with customers and customer service, and Mike has more...Both in successful companies and with good reputation in our former and current positions. We understand customer service. We also know when a customer is going out of his way to trip over a pebble on the highway. But regardless, we try to do our best anyway. It does happen from time to time that the ball is dropped. Customers do come here as a stop gap measure and we rectify the situation when it does. You rarely hear from the satisfied customer unless there is a problem. First you complain here that there are no negative reviews, now you are saying there are plenty of threads with this type tone? You are double speaking...
7) We have always said these times are estimated. If you failed to read that, then that is your fault, not ours. We explained from the outset about it. You chose to ignore it. No one with "experience" in import shipping guarantees a delivery date, particularly one that has not been delivered to us. We never said it would be here in two weeks "guaranteed" either. We have not made any "contract" either, other than a sales contract, and a promise to deliver asap, when the units come in.
While I will follow up, please contact Katya yourself directly at ext 202 after 9:30 pdt. If you do not wish to do so,then you are not following our recommended procedure that I have given you, and that is available to all so you should not complain. Waiting on emails, when she is busy sending out notices and performing her other duties will not get you your unit any faster. If you need special attention, contact her directly. If you have the wrong tracking number, she will resolve it. I do know one slip of the hand can send out the wrong email, from experience. Again, she is human, and typically the longest and hardest working employee at Everlast. She gets the grief both ways...and still performs here duties quite well overall. You should not rely solely on third party conversations about a subject that Mike and I are not directly responsible for.
Additionally, I'd strongly suggest DOWLOADING our manual online on our site and fully reading it so you can hit the ground running, and further peruse our forum for all tech advice and bulletins to get a heads up on things, such as wiring, plumbing, and basic safety, if you haven't already done so while you are waiting. I believe this thread has run its course. If you wish to contribute further helpful information, in other threads please keep it on point and please, please, get rid of the negativity that you have come here with. Negativity has never helped to get anything resolved. Positive attitude yes, but not negativity. Please do not start "rebuttal" threads. Wait on your unit to make any "suggestions". If you have helpful comments for the forum, by all means post, but I or Mike will delete any threads that are intended to be in the same vein as this by you without a positive approach to your criticism. Its not that you are disagreeing or complaining, its how you are doing it that is the issue.
