Well I thought I’d weigh in here, I’ve been selling Everlast products for about 6 months here in Alaska, like Duncan I did some research prior to investing my retirement into my company. I was also a bit apprehensive before buying by first Imig200 back in 09, but was impressed with both the machinery and the company, I think we all share the same values and understand what good customer service is, from being on “the other side” of the issues. I have sold a few units (less than 100) and have had a few issues (very few) but am proud to say have maintained 100% customer satisfaction. There are guys that will not even consider an “Off Brand” unit and will not even bother to look, if it ain’t blue. However I have put several units in shops right next to the blue and red ones and so far have received nothing but praise, seriously.
Most issues I’ve encountered have been, I think, related to being hand assembled rather than using robotics, US made stuff used to be a lot like that back a few years, it took a bit to “work out the bugs” in almost anything you bought for shop (or farm) use. At least that’s the way I remember it. So far things like hose clamps, loose screws, stuff like that.
I also have given quite a few suggestions to Mark and Mike (most good I hope) and they are reactive and I have seen improvements put in place a lot faster than any other company I’ve dealt with in the past.
Yea, I know it seems to good to be true, but so far so good for us.
And the web site stuff, I have been trying to put together a web site, strongly considered out sourcing it, but opted to do it in house for several reasons, it takes a lot to keep up on it and keep it polished looking, I hope to get there soon.
My advise, buy with confidence, the problems are few and are usually resolved quickly and result in satisfied customers anyway.
Ray
Everlast Alaska Co.
www.everlastalaska.com