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Thread: Now I am very disappointed

  1. Default Now I am very disappointed

    I do not expect Everlast to be perfect and I had a lot of respect for a company that did not delete negative comments and tried to fix things but I have to reassess this now. I was just on a thread from someone that is having warranty problems with lack of communication and then the thread was deleted. Sham on you. Fix the problem instead of covering it up . Everyone will have more respect for you and your product. I did. I know I have a warranty situation going on and have heard nothing for 3 months. The machine is working so I was not overly concerned but their really is not an excuse for bad service. Then bad comunication on top of it. Now I know when people are mad they go overboard but this area really needs a major revamp.
    All brands have problems, its what you do with them that makes the difference. I still am not going to get too concerned with my own situation yet . I can wait , there are others that machines are not working at all.
    Miller 302 gas drive
    millermatic 200 mig
    miller spoolmatic 3 spool gun with 100ft ext.
    2014 Everlast PP60S plasma
    thermal arc 250 GTS inverter
    2016 Everlast 250EX
    miller tig cooler
    2015 Everlast MTS250S
    Miller 30A spool Gun
    Miller xtreme 12VS wire feeder
    Linde CM 85 shape cutter

  2. Default

    I was the one having the problems and I delete my own thread . Oleg promptly called me and has completely resolved the issue. He has went above and beyond and has restored my faith in Everlast as a company. I hope it all works out for you as well.

  3. Default

    I am glad to hear it. I really like Everlast and am glade that it was you that had it deleted. You have restored my confidence in them too. What other company VIP would personally take care of a problem like that. I can tell , none. Great job Oleg!
    Miller 302 gas drive
    millermatic 200 mig
    miller spoolmatic 3 spool gun with 100ft ext.
    2014 Everlast PP60S plasma
    thermal arc 250 GTS inverter
    2016 Everlast 250EX
    miller tig cooler
    2015 Everlast MTS250S
    Miller 30A spool Gun
    Miller xtreme 12VS wire feeder
    Linde CM 85 shape cutter

  4. Default

    Quote Originally Posted by TheGary View Post
    I am glad to hear it. I really like Everlast and am glade that it was you that had it deleted. You have restored my confidence in them too. What other company VIP would personally take care of a problem like that. I can tell , none. Great job Oleg!

    Hey gary

    Did some digging around and look like you welder is none Waranty work ? Can you call me tonight and tell me more about this ? My cell 415-613-6664

    Oleg @everlast

  5. #5
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    Default

    Oleg helped me with my warranty repair. Fixed in a month. Took a few days to get it back but that was smack dab in the middle of the holidays.
    People are quick to bring up the bad experiences but most remain silent when all goes right.
    No Crack Too Tight, No Gap Too Wide. If You Don't Like The Way I Do It, I'll Let You Try It!

  6. Default

    Quote Originally Posted by Everlast View Post
    Hey gary

    Did some digging around and look like you welder is none Waranty work ? Can you call me tonight and tell me more about this ? My cell 415-613-6664

    Oleg @everlast
    I did not want to bother you on a weekend. I will call you monday
    Miller 302 gas drive
    millermatic 200 mig
    miller spoolmatic 3 spool gun with 100ft ext.
    2014 Everlast PP60S plasma
    thermal arc 250 GTS inverter
    2016 Everlast 250EX
    miller tig cooler
    2015 Everlast MTS250S
    Miller 30A spool Gun
    Miller xtreme 12VS wire feeder
    Linde CM 85 shape cutter

  7. #7
    Join Date
    May 2012
    Location
    Disneyland
    Posts
    2,659

    Default

    Quote Originally Posted by rake View Post
    Oleg helped me with my warranty repair. Fixed in a month. Took a few days to get it back but that was smack dab in the middle of the holidays.
    People are quick to bring up the bad experiences but most remain silent when all goes right.
    Nice to hear when it goes right, too.
    Long arc, short arc, heliarc and in-the-dark!

  8. #8

    Default

    It would be nice to have the forum repaired or at least some word on when it will be... without being vague.
    2013 250EX : SSC Pedal : I-MIG 250P 20' Profax gun : Power Plasma 60 p80 torch : 3M Speedglas 9100XX : Evolution Rage 3 DB cold saw

  9. #9

    Default

    I am just as frustrated too, Zoama. I sent a priority note to the new web guy and told him it was imperative this be fixed. All he said is "we are working on it". Same thing he has said for months.

  10. Default

    I talked to Oleg, He is sending out the parts I need for my machine. My machine has been working and I have been using it. It just needed a few parts replaced to make it like new again. Thanks Oleg
    Miller 302 gas drive
    millermatic 200 mig
    miller spoolmatic 3 spool gun with 100ft ext.
    2014 Everlast PP60S plasma
    thermal arc 250 GTS inverter
    2016 Everlast 250EX
    miller tig cooler
    2015 Everlast MTS250S
    Miller 30A spool Gun
    Miller xtreme 12VS wire feeder
    Linde CM 85 shape cutter

  11. #11

    Default

    If I were sent the FTP password (that worked) it would have been fixed months ago. Appears, new web guy and old web guy can't do it.
    Mike R.
    Email: admineverlast@everlastwelders.com
    www.everlastgenerators.com
    www.everlastwelders.com
    877-755-9353 x203
    M-F 12 - 7PM PST
    FYI: PP50, PP80, IMIG-200, IMIG-250P, 210EXT and 255EXT.

  12. #12
    Join Date
    May 2012
    Location
    Disneyland
    Posts
    2,659

    Default

    Quote Originally Posted by everlastsupport View Post
    If I were sent the FTP password (that worked) it would have been fixed months ago. Appears, new web guy and old web guy can't do it.
    It sure has totally destroyed the traffic on this site.
    Long arc, short arc, heliarc and in-the-dark!

  13. #13

    Default

    Guys...see if things look/work better. I just got word that they supposedly reset it today, just now.

  14. #14
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    May 2012
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    Disneyland
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    Default

    Seems like it actually works.
    Last edited by Rambozo; 01-27-2016 at 12:15 AM. Reason: Is it safe?
    Long arc, short arc, heliarc and in-the-dark!

  15. #15
    Join Date
    Mar 2013
    Location
    North By God Carolina
    Posts
    40

    Default

    Quote Originally Posted by everlastsupport View Post
    If I were sent the FTP password (that worked) it would have been fixed months ago. Appears, new web guy and old web guy can't do it.
    This place has the potential to help Everlast grow. There is no better advertisement than satisfied consumers.
    Not to mention the number of simple machine issues that can get solved without burdening the repair center.
    No Crack Too Tight, No Gap Too Wide. If You Don't Like The Way I Do It, I'll Let You Try It!

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