2012 Power Tig 200DX

[spanky]

So I've had the 200DX for about 3 years. I used it probably 25 times just to weld aluminum. Let me say it did a very nice job. Yesterday I went to use it and the tank was low I tried to do some aluminum welding and it would only go up to 25 amps. I then went and got the tank filled and the same thing happened. After talking with ( I believe Ray ) at Tech support he thinks just the High Freak is working and I had to send it back for repairs. It was 230 for shipping and I'm being told 4 to 6 week turn around. I'm glad its still under warranty but I hope this doesn't turn into a reoccurring thing. I will post more as this unfolds.

[performance]

Spanky,

That shipping is way too high. Where did you and how did you ship it? Usually no more than 60 bucks or so.

[everlastsupport]

Maybe it was a pack and ship place. I have heard of people paying $80-$90 on the bigger machines. But $230 is really high.

[Rambozo]

But $230 is really high.

Even from Alaska or Hawaii.

[spanky]

shipped from east TN. by UPS. I couldn't insure it unless they packed it. I had to pay shipping both ways and insurance at $1300. I hope they fix it because it wasn't cheap to send it .

[RV8guy]

When I sent my unit in for repair, UPS ground was about $120 from north Texas. It would have been a little cheaper if I had taken it to the UPS office at the airport. Instead I used the local pack and mail place.

[spanky]

update,: still waiting, I see they received it on the 22nd of June but, haven't got any word on if their fixing it or what was wrong with it. I wonder if they will call, email or just send it back?
RV8GUY was that shipping 1 way or both , was it insured?
I checked around and that is the going price for shipping to ID at 85lbs and size of the box.

[Rambozo]

shipped from east TN. by UPS. I couldn't insure it unless they packed it. I had to pay shipping both ways and insurance at $1300. I hope they fix it because it wasn't cheap to send it .

For both ways that makes a little more sense. Still seems high, but if you don't have a shipping account They kinda nail you. If you look through the repair threads here, you can get an idea of how long you might have to wait.

[everlastsupport]

The wait can be a pain if a bad issue. But it will get fixed. On the NO SHIPPING ACCOUNT, maybe call and buy a shipping label from Everlast if Oleg will do that. He's a fair guy and that would help for sure. Price they paid is still way high.

[Rambozo]

On the NO SHIPPING ACCOUNT, maybe call and buy a shipping label from Everlast if Oleg will do that. He's a fair guy and that would help for sure.

That would be a great service to offer. I know I had to send a heavy leather motorcycle jacket back across the country. The UPS store quoted $24, the place I bought it sent me a prepaid label for $9 for the same package.

[spanky]

Good info!!

[spanky]

Its been 5 weeks no word at all, nothing , did anyone recived it? or is someone fixing it?,, nothing. I think I will make a call tomorrow.

[Rambozo]

Its been 5 weeks no word at all, nothing , did anyone recived it? or is someone fixing it?,, nothing. I think I will make a call tomorrow.

Check your tracking number to see if/when it got there.

[performance]

And send me a pm with your info. I've already posted this to the attention of the higher powers that be. Please include real name and number and date/ra number if possible. I'll get you some active information on this.

[spanky]

called yesterday talked with ray. He said they wouldn't get to it until the 3rd of Aug.

[performance]

Send your info on anyway. This is the only way I can help keep tabs and make sure you get what is promised.

[spanky]

well, just got off the phone with Ray again same speech, now they can't get to it until this week. is everyone's experience this bad with everlast? maybe they need to hire some more repair techs?

[Oleg]

well, just got off the phone with Ray again same speech, now they can't get to it until this week. is everyone's experience this bad with everlast? maybe they need to hire some more repair techs?

spanky

if everyone would have bad experience with us we wouldn't be doing business since 2004
usually we need 1-2 weeks with the unit MAX , yours is little delayed and will be done this week .
will cover shipping back since its our fault

[Oleg]

So I've had the 200DX for about 3 years. I used it probably 25 times just to weld aluminum. Let me say it did a very nice job. Yesterday I went to use it and the tank was low I tried to do some aluminum welding and it would only go up to 25 amps. I then went and got the tank filled and the same thing happened. After talking with ( I believe Ray ) at Tech support he thinks just the High Freak is working and I had to send it back for repairs. It was 230 for shipping and I'm being told 4 to 6 week turn around. I'm glad its still under warranty but I hope this doesn't turn into a reoccurring thing. I will post more as this unfolds.

shipping with UPS is 1$ per LBS and should be around 60$ .

[spanky]

Got the unit back and it works. I was told they replaced a power board. The shipping was paid both ways. Oleg if you would like to credit my paypal for the shipping back I will send you my info again, Just PM Me.