I-tig 200T help!!!! Has mind of its own

[redstopgreen]

Ahhhhhhhh. Son of a biscuit. Intercepted box at work tonight. Got home. And wired the new logic panel(required soldiering of a ground) plugged everything back up. Was excited that it acctually turned on. That joy was quickly extinguished. The initial startup was program 1 @ 200amp. Went to turn it down and it hopped to program 5(where it stayed for duration of testing). No HF starts still. No program adjustments. Will be calling back tomorrow

1 positive note. The new board give adjustment on post and pre flow to decimal point. Before it was 1 or nothing. Aswell as the slopes. That's cool. But still. #### is busted. Damit.

[redstopgreen]

..........rma

[redstopgreen]

Little update on the saga.

Spoke with my sales person today for a short bit. He will be making a few inquires and calling me back in a couple of days.

And I kicked out more dollars. $60 to return unit for warranty machine repair via ups ground. 26lbs North Carolina to service center.

This is starting to be a costly breakage. $75 out of pocket for shipping the logic board and return of unit. Then downtime, which can't really have a exact dollar amount but the headache alone has to be like 3 bucks in Tylenol. Lol. You get the point.

Happy, yet not so much at the same time. We will have to see how far they are willing to go for a customer. This will be determining factor of brand allegiance and promotion.

Thank you all for reading and keeping up this far. Will keep adding details to the story as they come. Hope what ever the outcome is, will help others in a similar spot or researching machines.

[Oleg]

Little update on the saga.

Spoke with my sales person today for a short bit. He will be making a few inquires and calling me back in a couple of days.

And I kicked out more dollars. $60 to return unit for warranty machine repair via ups ground. 26lbs North Carolina to service center.

This is starting to be a costly breakage. $75 out of pocket for shipping the logic board and return of unit. Then downtime, which can't really have a exact dollar amount but the headache alone has to be like 3 bucks in Tylenol. Lol. You get the point.

Happy, yet not so much at the same time. We will have to see how far they are willing to go for a customer. This will be determining factor of brand allegiance and promotion.

Thank you all for reading and keeping up this far. Will keep adding details to the story as they come. Hope what ever the outcome is, will help others in a similar spot or researching machines.

Todd


Since the board was not the issue , I will refund on shipping and get you prepaid label for that board to go back to us. Once we will be done with your welder , will cover shipping back .
repair should not take more then 5 working days .

If you like to upgrade to different model , we can also do that but we cant offer you our cost . New unit will be discounted to below retail price .

if you like to talk me please do call my cell or office

[redstopgreen]

Now that's some customer service!!! Soon to be a 5 star happy customer again I hope. Working out details behind the scene, but my inability to talk on the phone is slowing that process a little.

[Oleg]

Now that's some customer service!!! Soon to be a 5 star happy customer again I hope. Working out details behind the scene, but my inability to talk on the phone is slowing that process a little.

Todd

you asked if you can upgrade to EX250 .. answer is YES. I will make am exception and take your 1 year old unit at full price you paid us and sell you 250EX at 1500$ free shipping
so around 850$ you can have new 250EX. This offer good for next 3 weeks, till end of October.

I think offer is fair and will work for you

[Oleg]

Now that's some customer service!!! Soon to be a 5 star happy customer again I hope. Working out details behind the scene, but my inability to talk on the phone is slowing that process a little.

Todd


we just refunded you shipping fee for the board since that didn't solve the problem and sending you prepaid label for the board


once will get the unit will update you same day .