Quote Originally Posted by fdcmiami View Post
Y & S, that's a perfect example of how to handle a problem. this happened to me yesterday. i ordered five carbide burrs for aluminum off of ebay. i did not buy from the regular place i order from because i was able to get a bundle of five for a pretty good price. i ordered thursday night and got them on monday. the site i used has a long history and excellent rating.

so i am leaving home to get my truck on tuesday am and i go to pick up the burrs and one falls to the floor. it was dark as i had killed the lights getting ready to leave.
i get to the shop and i am going to wallow out a hole in some half inch al flatbar and i pull out the burrs and what do i see. (see pic) the one i dropped to the floor from app 40 inches is broken in half. weird but with hardened tools it can happen.

so, what to do. took a couple of pics, sent them in an email to the co., guy emails me back within minutes with an apology and three different solutions to the problem.
so i opted for choice number two and they credited my pay pal account for one half the price of the order. i thanked him as i was certainly happy with the outcome.

what struck me was that he thanked me for not going on the feedback site and giving the company negative feedback, i wouldn't have done that without first trying to resolve the issue but that is the way a lot of people are.
Ebay seems to attract the dumbest people for some reason! I don't know how much things have changed, but when I last checked the negative feedback for Everlast on Ebay, most of the feedback was the stupidest you could have come up with!

Aside from the few buyers who left negative feedback with a comment like "Great welder, very happy!" (obviously NOT an unhappy customer), most of the other complaints were from buyers not reading about the extended handling time (that was clearly listed in the description), OR they were mad about the time it took UPS to deliver the item after it was shipped from Everlast! That would be a problem for UPS!

How many of these "issues" could have been handled over the phone or by email, yet most chose to sit back idly and do nothing but complain? Common sense here, that's all it takes! Get to the bottom of things, then fly off the handle with accusations on a public forum when they don't resolve the issue you have with them!

As my father says, "Our economy is in a state of emergency. We have NO TIME FOR COMMON SENSE!"