Wearenotalon,

First,
It may be cool, but Mike is in different position in the company. He also isn't responsible for having to deal with the aftermath facing customers wrath like I have and others have in the company when something went wrong when a customer called and threatened to go public and make bogus accusations with an issue they caused and we didn't feel bound to honor the warranty. We've had to make changes in our position on many things because of the reasons I cited have taken place over time and as we've grown, we've had to make changes to keep up with the industry and become a worldwide organization. We'll help you make repairs and diagnosis over the phone, and help any customer in need, but we've tried to grow beyond being some the reputation of being a hobby project for some guy with intentions of playing around with electronics. We're not Radio shack.

Second, YOU were the one to raise the most recent issue, come to think of it over on WW about a mod a customer made and was warned about...and then you wanted him to rate us on our attitude on helping him out!!!!...Which was actually a veiled attempt to make things look bad on our part, or an attempt to completely shame us one..and then you raised the issue in a separate thread of "IS this an example of Everlast ISO quality"....instead of contacting us and letting us take a look at it over normal means...which says you are a showman, and wanting to make a BIG deal out of everything. We take care of our customers if there is a problem. But your motivation for a thread like that puts you at odds with your claim of simply being someone who wants to put a foot pedal on a unit...You've already tried to publicly humiliate Everlast in a big way on WW by using bold lettering "shouting" on an issue that could have been easily and normally resolved. Your hostile tone may be just the way you talk to everybody, not sure, but you put us on the defensive when you say "I find it hard to believe...". Do you realize that is the same as calling someone a liar?
Third,
Stocking and servicing isn't a nightmare. Electronic components, are name brand, and off the shelf parts....if something goes bad, it isn't an issue with parts.
Fourth,
You have to deal with the wattage of the pot. I don't have that information...if you want that contact tech support. I am looking at the schematics that I have. It does not spell it out...but it is feasable that it won't. We changed pot suppliers in many cases for better reliability...and went through a heavy and expensive round of testing and upgrading to make sure these new units were 100% where they should be...and went back to the drawing board if it wasn't.

Fifth, your last line in the last post makes a lot of assumptions that you know nothing about. The original from late2010, 140ST is still in my possession. The new ones are still being made in the same factory. It is still running, and IF I need parts, it's a phone call away. We are repairing units as far back as 2004, and since the new series came out in 2008 (Power series), we are still servicing them even though many of the models are greatly transformed.

Anytime I've seen a person do what you are doing publicly rather than calling and discussing with tech support and following through with the normal path of resolution that we spell out on our site and in our manuals, it is to make a name for themselves, and not for Everlast.