I'm going to double check the preflow and try the machine some more in a bit....I'll report back in an hour or so. Thanks for the help Kempy. The bezel isn't the end of the world....at least the unit still works. Oleg said he can take care of it so no worries. I did notice a small amount of side to side movement in the box...that and the "normal" UPS treatment is hard to survive.