LOL....

Dear Mike,
Thank you for your email dated July 19, 2012.

Grizzly does not compensate for having items installed. We do provide the wiring instructions inside the motor for easy installation. To have the motor installed by someone is to your discretion.
Alicia

So I sent....

Alicia,

So let me see if I understand.

I bought this item from Grizzly since they seem to be a trusted name, I could get the saw cheaper elsewhere.

I've had nothing but problems with it from the swivel not working right causing me to have to tear the saw apart and grind off some of the casting that was blocking the travel. Then the motor went out after two days of owning the saw.
So now that you sent a replacement motor for the defective product I bought from you, I'm just out of luck and will have to pay out of my pocket to get this Brand New saw fixed?

This doesn't seem like customer care, it seems like I'm getting the short end of the stick.
Mike


After I sent that, a girl called me.
She asked what type of compensation am I looking for? I said well, after all this hassel, you tell me what you can do and we'll go from there.
She said she could do a $25 store credit coupon...lol. I said that's fine.
It's not the money or time, it's the point of taking care of your customers. I was looking at one of their milling machines but I will probably not purchase anything from them again.