Need a little help with my new machine

[dennis]

My torch is in the neg side as I was told to do even though the machine is marked with the torch being pos. I get no transfer. Kinda like it is not making enough power to actually work. consumables are new and tight.

[dennis]

UMMMM.... Ray, if the face is actually marked correct and I'm using it wrong will it hurt my unit? I was going to try again before work but your reply got me thinking it might be a bad idea. At this point I have tried using it less than 2 minutes and have no warning lights.

[dennis]

I guess the best thing to do now is miss work and call in so I can return this thing for a refund and buy something that works.

[dennis]

Ok... It works. Instructions were backwards. My face plate was marked right. Max cut is 1/2 inch, will not hack 3/4. Gonna play around with the air a little later and see if that helps. First machine died in under a couple minutes. At this point I'm at about 6 minutes of cutting with good results 1/2 inch or less. Customer service is very good.

[performance]

Keep in mind this is not the PowerPro. The Multipro is a " second" line and not usually sold for the US market, so you won't have the same machine or the same results we publish..but you should be able to get more. If its not green, then its not our prime line. It sounds as if we just need to coach you a little bit, unless you have only a 40 amp plasma such as a 184. Which torch do you have? You called me but I never heard back from you when you said you were going to call from another phone.

[dennis]

I called back but I think I got Mike.

[dennis]

Keep in mind this is not the PowerPro. The Multipro is a " second" line and not usually sold for the US market, so you won't have the same machine or the same results we publish..but you should be able to get more. If its not green, then its not our prime line. It sounds as if we just need to coach you a little bit, unless you have only a 40 amp plasma such as a 184. Which torch do you have? You called me but I never heard back from you when you said you were going to call from another phone.

I keep reading this and it bothers me. I decided to buy this based only on the specs listed for this exact machine. As advertised on ebay not here. I got the same specs in the crap manual that came with it. Nice

[performance]

Everlast is Green in the US. Which torch do you have? I've never even seen one in person. Its ebay, and anyone researching our product line knows that our main line units sold in the US are green. Anything sold on Ebay, I cannot guarantee what it is. We sell and liquidate old stock, product with cheaper/different torches, and yes, even the regular stuff...But its up to the customer to ask the questions. I don't work with Ebay, thankfully, since I couldn't hold much more on my plate, so I have no idea what is on there on any given day...There is/has been bogus Everlast stuff sold on there too.