Ron,
As far as I know I have never heard from you, or of you in the part of tech support I work with. I checked all my emails searching for your name and NOTHING appears. You don't even mention what was wrong with the unit....You just blast away. It sounds as if you have a hidden agenda of promoting hypertherm, more than anything here...you are comparing apples and oranges on units that are much larger and MUCH more expensive than the PP 50. How can anyone take that seriously? I can't remember a PP 50 that didn't cut right out of the box. I know we have had a torch issue or two, but its usually easily resolved. Again, not even trying to logically discuss the issue with the unit, and just blasting away smells fishy. You might be legit, but you need to know when to quit. There are far better ways of approaching this, as in pm'ing us. One thread you posted on, another customer had an issue, you apparently didn't do your homework because customer service got what he thought was a previously nonfunctioning unit cutting to his satisfaction so far. You missed all those posts in your short spamming spree.
As we have proven here time and time again, you typically don't get two non functioning units (if any at all) without it being an issue with operator error. It's rarely happened...I mean rarely.
PowerPlasma 50 799.
Hypertherm PowerMax 85 3G.
If you want to discuss these issues, contact me, Mike or Ray, otherwise...one post is enough. No more spamming if you want your posts to have any impact...because the more you spam, the more it seems like you have something a little off about your report of the "issues".
I am sure Oleg will make a reply, as I am sure there are two sides of the story. In fact, I am betting the fact that you have your unit still is a sign that there is.
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