MFM...It takes less than 5 minutes to remove the rear panel from your welder and open up the machine to check the plug I am talking about. If you want to wait weeks to get it back and let someone else do it, fine, but it will be put in line in order of arrival, not necessarily according to ease of fix and then be returned to you. WE are trying to eliminate that need. No one is happy your machine is not working. But it IS one of the things we expect the customer to do as part of our phone diagnosis. We are knowledgeable , and we try to provide the best service possible. IF you don't feel comfortable turning a screw driver, You WILL have to open the machine regularly for routine cleaning and point gap maintenance. If you cannot or will not do this, then its the same as not getting your oil changed on a car...or worse. What we would ask you to do is no different at this time. Yes, its a new machine, and I guess you may feel cheated and expect it perfect. We understand that, but we are trying to deal with reality here and take a pragmatic approach.
As far as grandstanding....I can't figure out where that comes from. We've done our diligence here, and are trying to get you up and running quickly without wasting yours or our resources.
