Next Shipment Due When`

[Tritium]

Thanks Mark and Mike. It helps to "see" into the inner workings of the company. Much of what you have stated is not readily apparent without quite a lot of digging about. Possibly a company fact sheet "sticky" is needed.

Thurmond

[worntorn]

Joe, you might want to go back and reread your own posts, there is a lot more than that there. You sound downright angry in some of them. Maybe that was justified, I'm not sure, but it did set the tone.

[bigjoeinkg]

Worntorn,
I wouldn't call it angry. It takes a lot to get me angry. I just call it not meeting the expectations that were implied during the ordering process. I think that a simple e-mail when the 250EX was shipped that the cooler and cart would be delayed would have been enough for me to manage my expectations.

[everlastsupport]

Worntorn, I agree, I think Big Joe started all this. Just kidding.

Here at Everlast we run a tight ship and have not raised our prices much in years. We have a great price for a great product. Normally things are pretty smooth, but sometimes there's that speed bump you have to slow down for. So timing this time got us and a few that came to the "tech support forum" to post.

Expectations. The saying goes, "you get what you pay for". Well it can apply in a couple ways. With us in a good way with sometimes a delay.

So I bought a welder and the price was great. It sounds too good to be true, I do not have it yet, can't get anyone to personally contact me, etc... We'd have to raise the price for that when we are running behind.

Which would anyone pick. I got the product really fast, they emailed me and it's junk OR there "were" delays, I finally got the product and it's all I expected.

Some shipments, we can not fit everything in the containers. So cart are low priority and coolers come on the next one. We pay the shipping to you either way, you will get the products.

As Mark and I clearly mentioned, we have to work to keep the prices down. And we work very hard at it.

[bigjoeinkg]

Mike,
I have no complaints with the product. Seems as most business the sales department promise and then shipping and tech support have to fulfill. I still plan on buying a PowerPlasma 60 when my mad money stash gets restocked. Just hope to get it all quoted with stock levels and expected shipping dates before putting down the $$$. The only comment was from my youngest on why I chose the green color! Guess he was used to the Lincoln Red machines.

[zoama]

Worntorn, I agree, I think Big Joe started all this. Just kidding.

Here at Everlast we run a tight ship and have not raised our prices much in years. We have a great price for a great product. Normally things are pretty smooth, but sometimes there's that speed bump you have to slow down for. So timing this time got us and a few that came to the "tech support forum" to post.

Expectations. The saying goes, "you get what you pay for". Well it can apply in a couple ways. With us in a good way with sometimes a delay.

So I bought a welder and the price was great. It sounds too good to be true, I do not have it yet, can't get anyone to personally contact me, etc... We'd have to raise the price for that when we are running behind.

Which would anyone pick. I got the product really fast, they emailed me and it's junk OR there "were" delays, I finally got the product and it's all I expected.

Some shipments, we can not fit everything in the containers. So cart are low priority and coolers come on the next one. We pay the shipping to you either way, you will get the products.

As Mark and I clearly mentioned, we have to work to keep the prices down. And we work very hard at it.

I'd like to stay on the positive side here, but you keep pushing points that need to be addressed.

No matter what the price of a product, people expect normal business practice for the US...
So if a product is in stock, the customer pays and the item is shipped in a timely manner.
If a product is not in stock , tell the customer up front and give a reasonable delivery date when you've taken full payment . Customers are far more forgiving when they're only required to give a deposit on pre-orders.

As for price... Prices on any product are what they are for only one reason, and that is because the product won't sell consistently at a higher price. If it would then the price would be higher. No one is in business to do favors and anyone who thinks different is kidding them self.
As for the "tech support forum" argument, you have sales and other discussion mixed in, so it's not simply a tech support forum.

With all that said, I'm sure everyone here appreciates the hard work and long hours you guys put in and we like the products as well. All we want is clear and forthright communication, before and after the sale.
No anger here, just my $.02

[worntorn]

you might have to ask for the discount.

The other option is to take part in the next contest, the last one netted everyone who qualified minimum 50% discount to maximum 100% discount. Hard to find fault with that, although it's possible.

Glen