Problems with pp256

[haveissues]

Yeah I know what you mean. Being told 3 weeks at the beginning of March when I paid my money and having that turn into a more likely 7 weeks or more and then seeing people wait well over a month for warranty work with still no welder is making me start to regret my decision. I feel at this point a 3 week estimate was not an honest estimate.

[performance]

I have asked for him to pm me his info...no such thing has happened yet. At times like this, when we are trying to get the job done, and willing to see what can be done, it leads one to wonder about the complaint. We cannot look him up by his name, singletgt. I am willing, and able to help find out the situation and verify problems, but I have no way to trace the complaint as of now.

I can tell you this: Any major name company does not guarantee a delivery time, and on average, I see other name brand companies customers waiting for a month or more for repair...by the time the unit is shipped, received, evaluated, parts ordered, parts shipped, unit is put in line for repair, unit is repaired, unit is tested, unit is boxed and shipped, and unit is received again. If you wanted a diversion, then we certainly could have satisfied you with a much more capable product in a 185 micro...until you got your 256, and you could have paid a lot less or we could have worked something out, if that was the alternative purchase you were considering.

have issues, I am not sure what your name represents...But it does sound like you have issues with us. I can tell you, we have ALL told people our best guess here on this forum. We never make any promises for exact delivery, and things beyond our control happen, frequently. Read the forum, from past shipments, and you can see each time something is delayed, we do our best to get it out quickly as possible when it does come in. Anyone who has dealt with international manufacturing and shipping, can vouch for the issues at play...it isn't a science and it certainly isn't something we can bet the farm on as far as delivery schedules...We have addressed this issue every time something ships. It is well known that there are delays, more often than not, but we cannot ever tell when a delay is going to happen. On the times all goes smoothly, then everyone is happy, but when it does not, there isn't much we can do. IF you think we have mislead you, call in and cancel your order. I nor anyone else at Everlast wants you to be dissatisfied or distrustful of us, because that makes for a bad relationship from the start....We have always delivered the product, and everyone that has an issue with it we have worked with as best as possible.

[dgarnier]

I have asked for him to pm me his info...no such thing has happened yet. At times like this, when we are trying to get the job done, and willing to see what can be done, it leads one to wonder about the complaint. We cannot look him up by his name, singletgt. I am willing, and able to help find out the situation and verify problems, but I have no way to trace the complaint as of now.

How many pp256 machines do you have at the repair shop that have been there more then a month...

I guess I should have asked this before but that is the avrage turn around time if the machine does need to go in for repair? and what is the max turn around time?

[performance]

I don't have any specifics, and honestly, they all haven't been at the shop itself for a month. All of the units sent in to San Fran. had to be transferred to the new repair center in MN, when we finished negotiating the deal with them the first week or so of March. I believe there were 30 units sent all total. Now that represents a significant number of the older mosfet units, and supercuts as well. The balance were from the Power series, all across the range. The units are coming out as fast as possible, but there were several that were sent, at one time creating a backlog quickly along with the regular units. We also were waiting on an additional air shipment of parts that had to be made at the factory then shipped as the repair center went into full swing with service. When they get there, they have to thoroughly gone through, and hooked to testing and monitoring equipment to check for repeat issues or related problems. It takes time, especially when our product is new to them. And they do not repair only our machines...

On the bright side, most customers I have seen have been extremely satisfied with their product after they have been repaired.
As a side note, the issue the other day the customer reported on about the 225lx with nothing wrong called me today with the same problem again. Turns out to be operator error. After I talked with him today, a he said that he had not downloaded the manual, and he was relying upon bad advice given to him by a lady that had operated a transformer machine all her life (still some things weren't transformer related issues). But the unit had to be thoroughly checked out, if not more so because there wasn't a problem detected. Typical repair time each unit is allotted an hour and half to two hours for repair...And the repair center is going beyond that I am sure to make certain there are not additional problems, and making upgrades if there are deficiencies.