New member from ND purchase experience

[Oleg]

Got my 225 back yesterday. Unit works like it should now. Evidently it ended up in Minnesota for repair . The tech Eric called me to tell me it worked fine and there was nothing wrong with it. Hmmmm

Thehagg

Eric did called me and said that your settings were off , he even duplicated your problem

So your unit was fine , looks like we need to add more info to the manual
So it will not happend again

[everlastsupport]

DGarnier,

Mark's very right and I would think you and others would understand, when we are on the phone we can not "see" anything at the welder.

We instruct, wait for feedback, go from there. We rely on the customer to be a good set of hands for us, and sometime we might miss something. We do the best we can under the conditions. Some people will say they did a step they didn't do as well.. So this could happen. We can hear the fan in most cases, so we do know if someone really turned the unit on and tested something for us, or we can ASSUME they did the test, they did turn the unit on.

Sometimes it is a unit is bad, sometime it's operator error (many more times than not). Many of our customers are new to the process they ordered (or new to welding) and our units are not a "5 step selections A-E" type machines. Some of our units are very advanced in control and there's a learning curve. I have spent hours helping people with the controls, and I "know" they are all documented in the manual. Some people like to read, some like pictures.