New member from ND purchase experience
I purchased a powertig 225 LX and a Power plasma 50 on 1-27-11
Received the units promptly and tried them out. I burnt a few rods on the 225 and the unit worked good on stick. Switched to tig using the hand controls and unit worked good. Switched to foot pedal on the tig unit and unit didn't work. I called support and Ray walked me through troubleshooting the foot pedal and the pedal checked out. He said it has to be the daughterboard in the mainboard controlling the foot pedal. I got another call from Mike the next day and he suggested we open the case and locate that board to see if I might solder a new chip. When opening we found the mainboard support bent. Mike says it looks like it was dropped. He had me measure the bend with a straight edge. I show 3/8 on one side and 1/2 bend on the other. So back in the box it goes for repair/replacement. I follow the return with the shipping number and Alex signed for it on 2-22-11. So after a week with no news I send a few emails, no response, then call Cali, no response. I call Mark my sales rep get him right away and he provided some explanation. Next day i get a tracking number. Well a week later this tracking number still doesn't have a package. So I call Cali ext 202 and got ahold of someone, seems the tech/repair guy is relocating. Anyway, is it just me or don't you think they should of sent a replacement? I even offered to pay for an upgrade to a 250
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