problem with customer service

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09-19-2011, 10:13 PM
coonass

problem with customer service

I purchased a powerpro 256 on august 25 and recieved it on september 4th everything worked great right out of the box. No problems with any functions on the machine. November the 5th it gave a green light under the duty cycle light and would not operate on any function. I called tech support and explained the determined the inverter was bad and i would have to ship it back for a replacement. Only problem is they would not have any more in stock for two more weeks. I shipped it back and they recieved it on sept 16. i called on the 16 to ck on the status on it and was told it would take 3 to 4 days to figure out what was wrong and one to two weeks to repair it then another week to recieve it.
I think something is wrong with this picture cause when i called today the arrival time is still at 2 weeks for new machines.
I love the machine but something has to give with the repair time. and wasnt i supposed to get a 30 day satisfaction guarantee with it ive only had it for 6 days.
I leave messages with i guess the sales girl/order status clerk cause its always the same person who answers the phone. im just really dissapointed with the service ive experienced so far i hope it gets better. is there another # i can reach someone at to find out something
Plz Help:(
09-19-2011, 10:46 PM
Oleg

Quote:

Originally Posted by coonass

I purchased a powerpro 256 on august 25 and recieved it on september 4th everything worked great right out of the box. No problems with any functions on the machine. November the 5th it gave a green light under the duty cycle light and would not operate on any function. I called tech support and explained the determined the inverter was bad and i would have to ship it back for a replacement. Only problem is they would not have any more in stock for two more weeks. I shipped it back and they recieved it on sept 16. i called on the 16 to ck on the status on it and was told it would take 3 to 4 days to figure out what was wrong and one to two weeks to repair it then another week to recieve it.
I think something is wrong with this picture cause when i called today the arrival time is still at 2 weeks for new machines.
I love the machine but something has to give with the repair time. and wasnt i supposed to get a 30 day satisfaction guarantee with it ive only had it for 6 days.
I leave messages with i guess the sales girl/order status clerk cause its always the same person who answers the phone. im just really dissapointed with the service ive experienced so far i hope it gets better. is there another # i can reach someone at to find out something
Plz Help:(

Adam

give me call again , i will explain all your options again
09-20-2011, 02:59 AM
bobwills

Oleg when are the powerarc 200s gonna be back in stock. I bought it at the begaining of august and they were out of stock. Said it would be 3 weeks till I get it. Its like a month after I was suspose to get it. What is up. Its starting to worry me.
09-20-2011, 04:26 AM
Oleg

Quote:

Originally Posted by bobwills

Oleg when are the powerarc 200s gonna be back in stock. I bought it at the begaining of august and they were out of stock. Said it would be 3 weeks till I get it. Its like a month after I was suspose to get it. What is up. Its starting to worry me.

Bob , units on the way . If you worry please call me in the morning and i will refund you.
09-20-2011, 05:36 AM
Jason

Quote:

Originally Posted by bobwills

Oleg when are the powerarc 200s gonna be back in stock. I bought it at the begaining of august and they were out of stock. Said it would be 3 weeks till I get it. Its like a month after I was suspose to get it. What is up. Its starting to worry me.

When I got my unit, it was similar where it got later and later but I stuck through it and in the end, it was worth it. If they tell you its on the way and you can wait, I would recommend it for whatever it may count.
09-20-2011, 08:25 PM
bigjoeinkg

Quote:

Originally Posted by Jason

When I got my unit, it was similar where it got later and later but I stuck through it and in the end, it was worth it. If they tell you its on the way and you can wait, I would recommend it for whatever it may count.

How long is a resonable wait. I've been waiting for over three months for a cooler and cart!!
09-20-2011, 09:11 PM
I_Love_Plasma

I am told by Alex himself that it is due by the end of this month +/-.
They are waiting on a major shipment with hundreds of welders, plasma's, parts, and accessories. I'm waiting on this shipment as well as a quite a few forum members obviously. They come by cargo ship which isn't as fast or reliable like planes. Thank goodness for what does get shipped by plane. I talked to him Monday about a Power Arc 300, that's when I got the info.
09-20-2011, 09:35 PM
Oleg

Quote:

Originally Posted by bigjoeinkg

How long is a resonable wait. I've been waiting for over three months for a cooler and cart!!

bigjoeinkg

i offered you before and i will again .. if you cant wait PLEASE tell me and i will refund !!!!!
09-20-2011, 11:30 PM
bobwills

Thanks oleg but ill just wait. Just nice to get a bit of info on it to know whats all going on. When is the shipment out date gonna be around just to know when to start watching for it.
09-21-2011, 12:10 AM
bigjoeinkg

Oleg,
Just want the cooler and cart that I had paid for three months ago. I can see waiting four to six week like I did for the 250EX. But, not good for business relationships being this late.
09-21-2011, 02:39 AM
Jason

I don't work for Everlastgenerators and never have but I am sure it is like any business and some of these things are going to be out of their control. I am sure they could have stuff come faster by plane but I would put money on it that the price to use would have to increase. Honestly I got tired of waiting when I was waiting and needed it faster than it came but I managed to figure out something to hold me over. You also have to look at the fact that we are ordering them faster than they can be made and tested so really its a pre order and any other company I have ever pre-ordered from never gave a actual date until it was in their hands. They said it may be here around this date.. I am happy with the unit I got for way cheaper than the comparable miller or lincoln and it works just as well for me. Oleg, if I am overstepping my boundaries then I appoligize.
09-21-2011, 06:15 AM
Oleg

Quote:

Originally Posted by bigjoeinkg

Oleg,
Just want the cooler and cart that I had paid for three months ago. I can see waiting four to six week like I did for the 250EX. But, not good for business relationships being this late.

I will refund your money tomorrow morning .. plane and simple
once units will be in stock i will call you and charge you again
09-21-2011, 06:19 AM
Oleg

Quote:

Originally Posted by Jason

I don't work for Everlastgenerators and never have but I am sure it is like any business and some of these things are going to be out of their control. I am sure they could have stuff come faster by plane but I would put money on it that the price to use would have to increase. Honestly I got tired of waiting when I was waiting and needed it faster than it came but I managed to figure out something to hold me over. You also have to look at the fact that we are ordering them faster than they can be made and tested so really its a pre order and any other company I have ever pre-ordered from never gave a actual date until it was in their hands. They said it may be here around this date.. I am happy with the unit I got for way cheaper than the comparable miller or lincoln and it works just as well for me. Oleg, if I am overstepping my boundaries then I appoligize.

Jason, the main problem is getting IGBT modules. If they are out of stock then we are on hold.
Just like this order that is on its way. I had 1000 units on the floor with no IGBT modual to install.
We SHOULD get order every 45 days, at least that is how we order but almost NEVER happens like that

Jason .. we're good, you're ALWAYS fair to us !
09-25-2011, 03:26 PM
bobwills

So oleg is the shipment still on scedual for being shipped out by the end of the month?
09-26-2011, 04:19 AM
coonass

Im hoping for good news in the morning when I call about my welders repair progress. (Fingers crossed)
09-26-2011, 07:12 PM
Oleg

Quote:

Originally Posted by coonass

Im hoping for good news in the morning when I call about my welders repair progress. (Fingers crossed)

According to Ray , we should be able to get 10 units our this week

oleg
09-26-2011, 09:24 PM
bobwills

Really. Awesome!!!! So i should be watching for it to be coming this or next week then.
09-28-2011, 04:33 AM
Oleg

Quote:

Originally Posted by bobwills

Really. Awesome!!!! So i should be watching for it to be coming this or next week then.

bobwills

please PM me your info .. i will check the list
09-30-2011, 06:47 PM
coonass

Thanks Alex for the status update I was glad to hear from someone with a status update and a shipping estimate cant wait for my 256 back.
10-01-2011, 06:36 PM
storchs

Not really a problem but a shipping inquiry

Any news on when the 185 micro tigs will be in? Eager to get started tig welding.

Thanks
Storch
10-01-2011, 07:43 PM
performance

Mid to late october...when everything else arrives. Scheduled for Oct 17 I believe, but that is a floating date as we all know.