what is the deel with the spool gun you cannot put a 1 pound spool on it. :confused:
has eneyone had this prolbem.
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what is the deel with the spool gun you cannot put a 1 pound spool on it. :confused:
has eneyone had this prolbem.
Ryan,
Can you detail the problem or post some pictures so that we may see the issue more clearly? Is it a clearance issue with the outside of the roll or is it the spindle? Please give some more information so we can help.
What kind of wire are you using?
Ryan,
Performance is asking for the same thing I asked for this morning via email. Maybe you have not read the email yet.
Can you get a picture of the spool, maybe while you are trying to put it in the unit? That would help as I mentioned this is the first I have heard of this.
Thanks
it is the drum. the spool that came with has a 6 mm hole in it and it is
1 3/16 wide. an off the shelf spool has a 5/8 hole and it is 1 7/8 wide.
I think I can get the spool/drum off a miller one and put it on but that will cost me $100.
i will try to get some pics.
hear are some pics
Ryan,
We're going to look into the spool gun you have. I talked with Performance (one of the other support team members). He or I will get more information from the main office Monday when they are open.
We both thought you had a different unit. Sorry for the delay but we will get back to you.
And thanks for the pictures, they were a big help.
so did you find aney thing out
Ryan,
After some checking, I think you may have a Euro model that could have been accidentally shipped to us then to you...I have forwarded your issue to Alex. He will email you. But I am following up with the welding wire manufacturers first to make sure. The size of the roll is standard that you have for small regular migs. However, I know I have seen other size rolls similar to the one you have. Also, when I have used a spool gun, I have never taken the time to measure it before. I did measure the Hobart wire yesterday. It measured 1 3/4 wide. I will try to figure the rest out for you before you have any more time lost by tomorrow.
the spool that came with the gun did not have aney wire on it i raped wire from one spool to the other. the 1 7/8 or 1 3/4 i think is the same.
adn i have never seen a spool like the one that came with it.
the welder it self will take the small spool and an 8 in. spool as well.
thank you
ryan
so now everlast does not want to fix my mig welder they want me to send it
back at my cost for ther mistake and giv me my money back and mabey not all of it. this sucks because i riley like the welder.
aney one ben through this.
Ryan,
I will speak to Alex. However, I fear that you have some issues with understanding how to make the torch to work.
But if you will read the sales statement, we are following policy. We pay the freight to you. You pay it back to us. This is better than a restocking fee other companies would charge you. It isn't in the fine print but it is discussed clearly on our site.
You will get your money back if it is within the 30 day satisfaction gurantee. After checking, I don't think it is a mistake. We have sold many, many of these units without any issues. But the spool gun is very nearly the same gun you can buy from other major manufacturers. The spool setup may be slightly different but it seems to work for everyone else. We still seek to make you happy. If you do return it and it is not the right one, then we will take care of you. Sometimes these things happen. We try to keep it to a minimum. Give us a chance to make things right before you get all upset.
I suggest sending the spool gun back only. You will keep the welder and still be able to use it. The spool gun should be used for aluminum only. Stainless and steel rolls should be used through the main mig gun.
We will have new spool guns in stock soon. You may also be interested to know that the welders are capable of pushing the aluminum through the main gun. However, the drive roller and teflon liner must be special ordered. This is a new option and we will have it up on our site soon.
hear is a pic of the spool gun from the U.S. market the one everlast sent is not made for the U.S. market.
and i have used the miller 3035 spoolmatic for 2 years at work and i am
knowledgeable on how to use it.
Hey ryan
Please call me at the office number .. I called you but you were not home !
I will make it right !
any word on the spool gun
thank you
ryan perkins
Ryan,
Have you called the office to speak with Oleg?
yes i did he said he would get back to me in a few days
and it has ben over a week. so ???
he said he would call the manufacher
Yes, he did call the manufacturer. They are investigating the problem. It may take a few days between conversations to get to the bottom of things. But it takes more than a week to receive a new one, package it and for you to receive it.
You still have the 800 number right? Call it and give Alex a gentle reminder. I will send him a e mail in the a.m. too. But I have personally sent info to the factory myself about it. They are really working on it.
thank you for the info.
Ryan,
Oleg asked for you to call in post #13, not sure if you saw it.
Here is the number if you did not call. 877-755-WELD
If you did call I am sure something is being worked on for you.
sorry been gone for a wile.
hi I still need a new spool gun.:confused:
thank you
Ryan Perkins
Ryan,
Please read post 13 and 19 here in your thread.
Hope all is well with you as you have not been around.
Quote:
Ryan,
Oleg asked for you to call in post #13, not sure if you saw it.
Here is the number if you did not call. 877-755-WELD
If you did call I am sure something is being worked on for you.