Problems with pp256

My regulator also leaked. I had to swap to different pipe thread and use a liquid thread sealer to remedy that.
I used the plasma a ton, and it worked great.
I used the tig 2x, then had the HF problems. I thought it was my settings. Turned it off. Went inside to write down settings for the machine from welding tips and tricks. Came outside to use them but couldn't. The machine had froze up. It had no amp control and the guage was locked at a number higher the machine is rated at.
Mike called me after I called the tech line, diagnosed it, and said it would have to be swapped out. Come to find out now its being fixed and way behind schedule.
You guys need a location on the East Coast! This shipping the machine for warranty work is for the birds, especially after only using the machine a couple of times.

Lets see what customer service does to make it right.

single t,
We will get it fixed. I will find out what the repair schedule is looking like as soon as I can. Although I don't know exactly when you bought it, but as a general aside here....The incidence you describe is why we give a 30 day period covering shipping so the units can be used, and thoroughly given a good workout of ALL processes. We encourage our customers, and it is included in the warranty statement that the units should be thoroughly checked out and used during this time....This is a guideline given to the customer and we give it a for a good reason. Most failures will happen withing the first 30. If you did not take advantage of this time, then it is beyond our control. I don't have any idea why customers buy a unit and delay for some time before using it. Not trying to defend a failure here, but just trying to get it across that we do give plenty of "encouragement" to fully "test" the machines during that 30 day period.

We have shifted our warranty (it has always been included as an option on our part) to a repair primary, replacement secondary warranty. It is working overall much better than before for most customers. During the transition, we have hit a slight backlog due to several machines waiting on service being shipped to the center in MN. We've had a few issues with a chip in the unit, limited to a batch of boards from your production date it appears by your registration date. Not all are giving trouble, but enough to be able to reliably diagnose the problem 99% of the time. It'll usually happen soon after it is used if it is going to. But we have made some modifications...It appears the chips could have been overheated during assembly. Its a simple fix, but it can be annoying. Shipping is to MN, more centrally located in the US from W to E than CA. Not the East coast, but better than it was.

wow, I just wrote a lengthy reply and was loged out before I could post it.. boy oh boy!! LOL Dont read this as pissed off, im just not writing it all again :)

That manual was horribly printed in ocr and the english was chopped up. I dont recall reading to "test" the machine, isnt that your job anyway? When did the warranty switch?
I did use all the features, well my grandfather in law did. A 40+yr welding vet and die hard miller fan.. He loved it, hated the analog dials, gave teh unit a 9.5/10 score and said he'd buy one over a miller or lincoln any day.

The money I paid for shipping to CA woud have covered to and from MN. That sucks. I was told I would pay 1/2 the cost from MN. I have mixed feelings on that.

again, dont take that as pissed.. i am pissed my fingers hurt LOL Just shot out the points of the long reply that got wiped, where you could read my demeanor so to say :)

Single T,
The manuals intended for English speaking customers are online. We have had them online for several years now and we have stickies about it. Its posted in several threads. Go to the home page and click the RED button at top of the page...any page.

The option to repair has always been in the warranty, since I have been here. As for the testing. The welders are tested in the factory. We want the customers to use the units thoroughly when they get them because shipping can do a lot of things to them that may not be apparent, but will within a brief period of time after use. Its also likely that any electronic part will fail on ANY company's welders within a brief period of time after use if it is going to fail. Again, its been in the statement since I began. Just recently I had a customer that had an issue. He had bought the unit two years ago and it sat in a box, or so he said... and just started using it. He wanted to send it back for a refund (nothing wrong with the unit btw). We have to draw the line, and we give a generous 30 day policy, among the best in the industry.

Still no welder!! Its been there since 2/21.

If you'll pm me your information, I'll check on it.

wow an I thought I was waiting long for a new welder - this guy is still wanting for over a month for warranty work... Seeing this make it really tough for me not to call in a cancel my order and just keep the miller 180 I had to buy to since the ship date has slipped by more then 1 month.

dgarnier,
I believe you have mentioned this before. Alex has said to give him a call if that is what you want to do.

I did and his offer of a loaner only came after I had told him I already went out and picked up a deversion180. I really want to sell the dervision once the pt250 shows up...but waiting for more then a month for warranty work has me starting to think I might be better off upgrading to the dynsty200.

Is there any update on the OP's welder?

Yeah I know what you mean. Being told 3 weeks at the beginning of March when I paid my money and having that turn into a more likely 7 weeks or more and then seeing people wait well over a month for warranty work with still no welder is making me start to regret my decision. I feel at this point a 3 week estimate was not an honest estimate.

I have asked for him to pm me his info...no such thing has happened yet. At times like this, when we are trying to get the job done, and willing to see what can be done, it leads one to wonder about the complaint. We cannot look him up by his name, singletgt. I am willing, and able to help find out the situation and verify problems, but I have no way to trace the complaint as of now.

I can tell you this: Any major name company does not guarantee a delivery time, and on average, I see other name brand companies customers waiting for a month or more for repair...by the time the unit is shipped, received, evaluated, parts ordered, parts shipped, unit is put in line for repair, unit is repaired, unit is tested, unit is boxed and shipped, and unit is received again. If you wanted a diversion, then we certainly could have satisfied you with a much more capable product in a 185 micro...until you got your 256, and you could have paid a lot less or we could have worked something out, if that was the alternative purchase you were considering.

have issues, I am not sure what your name represents...But it does sound like you have issues with us. I can tell you, we have ALL told people our best guess here on this forum. We never make any promises for exact delivery, and things beyond our control happen, frequently. Read the forum, from past shipments, and you can see each time something is delayed, we do our best to get it out quickly as possible when it does come in. Anyone who has dealt with international manufacturing and shipping, can vouch for the issues at play...it isn't a science and it certainly isn't something we can bet the farm on as far as delivery schedules...We have addressed this issue every time something ships. It is well known that there are delays, more often than not, but we cannot ever tell when a delay is going to happen. On the times all goes smoothly, then everyone is happy, but when it does not, there isn't much we can do. IF you think we have mislead you, call in and cancel your order. I nor anyone else at Everlast wants you to be dissatisfied or distrustful of us, because that makes for a bad relationship from the start....We have always delivered the product, and everyone that has an issue with it we have worked with as best as possible.

Mark,
Actually haveissues is not a dig at your company. My neighbors son saw me outside early on a rather cold day flying a RC helicopter and told me I have issues. I use it on other forums too.

I didn't know. We do get guys who register from "another" company that do have a few of their own and like to stir the pot. lol.

Quote:

---

Originally Posted by performance

I have asked for him to pm me his info...no such thing has happened yet. At times like this, when we are trying to get the job done, and willing to see what can be done, it leads one to wonder about the complaint. We cannot look him up by his name, singletgt. I am willing, and able to help find out the situation and verify problems, but I have no way to trace the complaint as of now.

---

How many pp256 machines do you have at the repair shop that have been there more then a month...

I guess I should have asked this before but that is the avrage turn around time if the machine does need to go in for repair? and what is the max turn around time?

I don't have any specifics, and honestly, they all haven't been at the shop itself for a month. All of the units sent in to San Fran. had to be transferred to the new repair center in MN, when we finished negotiating the deal with them the first week or so of March. I believe there were 30 units sent all total. Now that represents a significant number of the older mosfet units, and supercuts as well. The balance were from the Power series, all across the range. The units are coming out as fast as possible, but there were several that were sent, at one time creating a backlog quickly along with the regular units. We also were waiting on an additional air shipment of parts that had to be made at the factory then shipped as the repair center went into full swing with service. When they get there, they have to thoroughly gone through, and hooked to testing and monitoring equipment to check for repeat issues or related problems. It takes time, especially when our product is new to them. And they do not repair only our machines...

On the bright side, most customers I have seen have been extremely satisfied with their product after they have been repaired.
As a side note, the issue the other day the customer reported on about the 225lx with nothing wrong called me today with the same problem again. Turns out to be operator error. After I talked with him today, a he said that he had not downloaded the manual, and he was relying upon bad advice given to him by a lady that had operated a transformer machine all her life (still some things weren't transformer related issues). But the unit had to be thoroughly checked out, if not more so because there wasn't a problem detected. Typical repair time each unit is allotted an hour and half to two hours for repair...And the repair center is going beyond that I am sure to make certain there are not additional problems, and making upgrades if there are deficiencies.

Quote:

---

Originally Posted by performance

single t,
We will get it fixed. I will find out what the repair schedule is looking like as soon as I can. Although I don't know exactly when you bought it, but as a general aside here....The incidence you describe is why we give a 30 day period covering shipping so the units can be used, and thoroughly given a good workout of ALL processes. We encourage our customers, and it is included in the warranty statement that the units should be thoroughly checked out and used during this time....This is a guideline given to the customer and we give it a for a good reason. Most failures will happen withing the first 30. If you did not take advantage of this time, then it is beyond our control. I don't have any idea why customers buy a unit and delay for some time before using it. Not trying to defend a failure here, but just trying to get it across that we do give plenty of "encouragement" to fully "test" the machines during that 30 day period.

We have shifted our warranty (it has always been included as an option on our part) to a repair primary, replacement secondary warranty. It is working overall much better than before for most customers. During the transition, we have hit a slight backlog due to several machines waiting on service being shipped to the center in MN. We've had a few issues with a chip in the unit, limited to a batch of boards from your production date it appears by your registration date. Not all are giving trouble, but enough to be able to reliably diagnose the problem 99% of the time. It'll usually happen soon after it is used if it is going to. But we have made some modifications...It appears the chips could have been overheated during assembly. Its a simple fix, but it can be annoying. Shipping is to MN, more centrally located in the US from W to E than CA. Not the East coast, but better than it was.

---

A 30 day defect/return warranty policy is a joke considering Everlast ships the product 'whenever', with little if any notice.
Are folks supposed to be expected to be set-up ready to rock & roll, to completely test your product? Shouldn't YOU be testing the product BEFORE you send it to us???
& enough with the "blame everything on UPS" nonsense, I get things from UPS at least once a week (at the job they deliver twice a day) & in 15yrs you can count 'UPS damaged' items on one hand.

Master Tech,
I am not sure what's up with your comment. If a customer doesn't like or agree with a warranty policy, they should not buy the product. I believe ours is fair and I know its better than many of the major guys out there. Our's is there and in plain print for all to read. If we have a delay in shipment then we take that into consideration for the return policy. WE do give shipping and tracking numbers for all to follow once they land. Also, there IS the option of ordering when they come in...which I typically suggest. No one forces anyone to buy ahead, unless they want to take advantage of a little better price. But then there are less discounts when the units come in because the demand is high. I will remind you that we do offer an exceptional price for a well performing unit. Unless people want a huge increase in price, that is what we offer. We can do more, add more, and hand deliver them in person on a gold plated welding cart...but the cost goes up.

Yes, folks are supposed to be ready to rock and roll when they get their welder...If they aren't then they should wait to buy until they are. WHO buys a car and puts it in a shed? Or who special orders one waits for it to be built and then lets it sit in a warehouse for 6 or 8 months before they even crank it up for a test drive. Who comes back to the company after the warranty is expired, and says I never used it and I want my money back? Or who goes out to buy a car if they don't have a license or insurance or for that matter, sufficient money to put gas in the tank? Or what person starts buying clothes and supplies for a baby the day it is born even though the baby may come late? That may seem extreme, but the analogy is accurate. Quite simply, a person buying a welder, should be prepared to use it when they get it, or they should wait until they are. We are up front about it and we don't apologize. Most problems IF they occur do occur within 30 days of operation. We cover the shipping for that, covering the greatest majority of issues. A person can delay in using the unit. Its their choice, but they must be aware that they must pay the shipping...

The products are tested before they are sent from the Factory. In fact Duncan just returned from testing them.


I get UPS frequently as well. I can count on one hand when something wasn't damaged in someway. My wife was teaching a summer course for kids for a learning company up North. They sent her the teaching materials, which included legos. Not only was the box ripped open, there were legos that had fallen out of a taped up, and sealed plastic tupper type containers that were crushed to the point they broke open. I have had hand tools come to me with damage. There's plenty of people here in daily business that can vouch for the football practice that happens with UPS on their own products that they ship. I even had a man whose wife WORKS for UPS tell me he'd rather have it shipped fedex because he has seen how the packages got handled. I have watched as units I have dropped off were instantly dropped 6 feet straight down, never touching a chute. I have seen them come in upside down after falling off the top shelf in the truck.

I would say that anyone serious about getting something would test it right away. When I get a package I open it right then and there to inspect for damages and test everything as soon as possible. I will admit I am not totally ready for my welder but I have everything except argon which is easy to get. I purchased filler rods and everything within a week after ordering the welder knowing it would be at least 1 month for it to arrive. All I would expect if even this is for everlast to test the welder once before shipping it but like I said I may not even expect that much. There are a lot of places that only offer a 30 day return and I think that is perfectly fine.

UPS is a joke and if I can help it I will never ship through them again. I have had packages I sent come up missing more than once. I have received more packages damaged than good. I have had UPS not replace items damaged in shipping and have had to fight them to get lost items covered which so far my success rate with them is 1. I sent a high flow catalytic converter to canada and UPS said it came up missing. Then they denied the claim.. First off I don't see how something that size just becomes missing and then how can they say its not their fault.. I fought that claim until they covered it and told them I would not give up on it. Just about every box I get from UPS is smashed.. I have never had a problem with fedex or USPS. I guess its nice to see that someone has good luck with UPS and that maybe they are not just out to screw people to make money. A few years back a roommate of mine loaded and unloaded trucks for UPS. He told me that they would just throw boxes around and often times they hit the ground..

I recall one shipping guy hitting a box that was on a welder coming to me. It tumbled across the bottom of the truck. Did it right in front of me, then he turned to me and said sign here.. No joke.

I currently use an 225LX that came in with the end of the box and the foam missing, it was in an oversized box (way bigger than our box) with UPS on it. Most of the TIG consumables were missing. I work for Everlast and receive stuff damaged sometimes. I do not like it, but nothing I can do about it other than wait on a part if needed.

The good news, the LX that was missing 10% of the box and the foam is about a year old now and still ticking, other than scratches on the front bezel which I have not replaced, as the welder welds fine, scratches I can live with.

Quote:

---

Originally Posted by Jason

UPS is a joke and if I can help it I will never ship through them again. I have had packages I sent come up missing more than once. I have received more packages damaged than good. I have had UPS not replace items damaged in shipping and have had to fight them to get lost items covered which so far my success rate with them is 1. I sent a high flow catalytic converter to canada and UPS said it came up missing. Then they denied the claim.. First off I don't see how something that size just becomes missing and then how can they say its not their fault.. I fought that claim until they covered it and told them I would not give up on it. Just about every box I get from UPS is smashed.. I have never had a problem with fedex or USPS. I guess its nice to see that someone has good luck with UPS and that maybe they are not just out to screw people to make money. A few years back a roommate of mine loaded and unloaded trucks for UPS. He told me that they would just throw boxes around and often times they hit the ground..

---

Well Mark, your and Mike's own posts are the best argument for going with someone other than UPS. I know that you have said before that it was out of your hands, but WTF is up with management ???

It was mentioned months ago that alternatives were being looked into. Where is that at now ?

So, another shipper would charge more. How much would it add to the customer's cost ?

My unit was damaged. Fortunately, it appears to have been only cosmetics (front bezel).

This ongoing shipping damage issue is NOT conducive to customer "feel good".

Just saying. Rant over.

rivets

You're preaching to the choir on this one. I don't know why we haven't at this point, only that it has been a point of price.
I'll try to see when/if we are making the switch.

Mark nor I decide how we ship. And it has been made very clear on UPS and DHL before that. But people want a good price, the free shipping or low cost shipping. I am sure sale will ship it however you like for a price. Just have to ask.

i can unstand the price thing but it seems like everlast has to pick up quite a bit of shipping back and fourth where if the the machines were packed better, everlast would not have to spend so much in return shipping cost.

OK,
I spoke with Oleg about it directly just now.
It is a money issue. We have instituted new shipping charges, to control added costs. But these are designed to fit into UPS's charges. Fed Ex's are about 40% more. So, we will be able to ship Fed Ex, but since they do not give us the deep discount that UPS does, we will pass it along to the customer. So for a 40% upcharge in shipping, at the customer's request we will ship Fed Ex.

I did receive a PP256 from Everlast recently & it did come with an additional 'bubble wrap' layer on the outside.
A few days later I received a Longevity WeldAll 250PI (a somewhat comparable unit) along with some other items, which were terribly packaged.
The Everlast 'package' definitely appeared in much better condition upon arrival, but that's still doesn't assure me that it wasn't damaged prior to being sent by the company I purchased it from (YOU, not some Chinese factory).
So my beef is, why are these units not re-tested by Everlast USA after traveling from China? have you ever seen how horribly shipping containers are handled? loaded sideways, dropped by cranes, etc..?
BTW, I will do a fair & unbiased 'comparison' for those interested, of the Everlast & Longevity products I have (including packaging, any problems & the resolutions, & of course technical support) & will include pics & vids as soon as I get the chance.

Quote:

---

Originally Posted by performance

OK,
I spoke with Oleg about it directly just now.
It is a money issue. We have instituted new shipping charges, to control added costs. But these are designed to fit into UPS's charges. Fed Ex's are about 40% more. So, we will be able to ship Fed Ex, but since they do not give us the deep discount that UPS does, we will pass it along to the customer. So for a 40% upcharge in shipping, at the customer's request we will ship Fed Ex.

---

sounds good, 40% upcharge on free shipping...last time I checked 40% more of 0 is 0

Maybe, you didn't read my post fully...We have already instituted new shipping charges.< NO MORE FREE SHIPPING> These will be in addition to the current shipping charges.

Sure we can test them additionally here, but when we send a person to the factory when they are produced, to test personally, that is a redundant thing. And to test the volume of welders that we sell after they get here will incur significant additional price increases and a large test facility. Overhead increases cost to the customer... We have spot checked units once they come in and never found any significant damage issues related to that. In fact I remember a before/after scenario we had with one customer where we took a picture before, and he sent us a picture...after ups used its wrecking ball. If you want to pay an additional 200 bucks, per unit, we can add that kind of facility...Everything we do, additionally costs additionally...When I have checked units myself, for different reasons, it usually takes an hour to go through a complete check list and live test of all the features and functions without any test equipment attached. Additionally, you have to think of the additional costs associated with this, such as consumables, shielding gas, test stations, sufficient MATERIAL to test on, recycling etc. When you add in even more additional test equipment, load banks etc, it can take several hours per unit. These units are looked at with scopes and put on load banks, if I understand Duncan correctly over there already. The factory has upgraded facilities and its production lines. Things are not perfect, but the factory is serious about improving quality.

But it boils down to the fact, we offer a reasonable price to the customer for a well performing machine...IF the customer doesn't want to assume the responsibility of vetting the unit once it arrives for the consideration of the price they pay, then they should buy another product. We do the MOST we can for the price the customer pays. We have slowly edged up the price to include more and better things, including the packaging. And things will be continuing, as price climbs...but it is not going to happen overnight nor will instituting all this at once.

wow that was fast to bump up the shipping charge, but still the dealer locator is messed up. The pp256 is still list as an industrail machine...cant wait for machines to show up broken and then get charged 50$ on top of it...

Quote:

---

Originally Posted by performance

Sure we can test them additionally here, but when we send a person to the factory when they are produced, to test personally, that is a redundant thing. And to test the volume of welders that we sell after they get here will incur significant additional price increases and a large test facility. Overhead increases cost to the customer... We have spot checked units once they come in and never found any significant damage issues related to that.

---

OK, so lets use your "new car" analogy from a previous post in this thread. When you purchase a new car it is still 'prepped' (ie-inspected/prepared) locally for the purchasing customer regardless where the vehicle comes from, at very little additional expense (relative to customer cost), this is called 'quality control'.
There is an old business adage that states " I can provide what you need three ways, good-fast-cheap, choose two...
The problem with your 'business' plan, as you've stated, is that it focuses on only one - cheap.
This in itself is a recipe for inevitable failure. (ie-lack of consumer product confidence).

ASE,
In many dealerships, everything, including the PDI is itemized and added on. Destination charges, and prep charges are added while the shown cost is low. Whether they include it in the price or itemize it, you are still charged for it.

You really don't know how much we work on things behind the scenes, on holding cost down to the customer while maximizing quality.. I don't think its got anything to do with cheap...but cost is a consideration. Its about maximizing service for the price we provide. We have and we are. Service is a priority. But we realize that doing anything additionally will cost the customer more. We fit a market segment, and a price point with our welders. To do more will cost more. We offer a lot for what the customer pays as it is. Other than you, we generally receive compliments on the product and service. Most people don't expect a Cadillac OnStar service on a hyundai budget (both are great cars and well liked but for different reasons)...However, our customers are generally surprised by how much they do get. We are always looking for ways to do more, and improve our efficiency to deliver to the customer...sometimes you reach a limit, unless a price changes. I am sure Oleg will be glad to have your unit checked intensely if you send him another couple hundred dollars. In fact, I will personally check it out myself for that.

As far as lack of customer confidence, all I can say is we are growing by about 20% or more annually, and the name brands are shrinking, and laying off people. And our growth has been limited by "underestimating" the market sales potential and just can't keep up with orders. We have survived bumps and bruises and are in our 8th year. So, all things considered, most of our customers tell me we are doing a decent job, especially for what they have paid.

OK.. I have no problem with your argument/point of view, it is valid & well put.
However, I think at the very least you (Everlast) should be more up front & clear regarding warranty/return policies, ie-"we ship from China factory directly to you without further examination or testing, please examine & use within 30 days of receipt for full warranty"

We have a lot of statements regarding this in our warranty statement explicitly stating nearly the same thing:

After the 30 day satisfaction guarantee period is over, the customer may NOT return a unit for a refund for ANY reason. The responsibility of the customer is to ensure that the unit has been fully tested and evaluated within the 30 day time period allotted. At the close of the 30 day period, all sales are considered final and no refund will be given.

Items damaged or nonfunctional upon arrival: Everlast will gladly exchange it free of charge. It is the customer's responsibility; however to immediately notify the sales support team of the issue. Prompt reporting of this condition is required. Delayed opening of the package may result in denial of claim and waving of rights of free replacement.

The customer should download the appropriate operator's manual directly from the website and read the manual completely by the time the unit arrives so that prompt and safe testing of the unit will not be delayed. The unit must be tested "live" within the designated 48 hour time frame to meet the demands of the shippers damaged product return policy.

The customer is entirely responsible to inspect the item for any damages at time of delivery. If the customer fails to inspect the item, the shipping company may not take responsibility for any damages occurring during shipment which are discovered at a later time. If the unit appears undamaged, it is the customer's responsibility to test out the unit as soon as possible to ensure proper operation. Early unit failure can be a result of hidden internal damages during shipping. The customer should not delay in opening the package and promptly testing the unit with a "live" test of all functions. Units not promptly tested for shipping damage MAY result in the shipper denying the damage claim and the unit being shipped back at customer's expense.

In the event of unit failure or malfunction, the customer must contact EVERLAST to obtain an RMA number and a location of a designated return/repair facility. The replacement unit will then be returned to the customer. EVERLAST will cover the shipping charges both ways for domestic customers located in the lower 48 states that have units in need of warranty within the first 30 days from the purchase date. After the 30 days from the purchase date, the customer shall be responsible for all shipping and handling costs both ways of non-functioning units for repair or replacement.

Note: in cases where the purchase/shipping date don't match up, and a pre order is effect it will be determined by the shipping date.

Quote:

---

I am sure Oleg will be glad to have your unit checked intensely if you send him another couple hundred dollars. In fact, I will personally check it out myself for that.

---

Count me in on the personally testing units for people for a couple hundred each.

If we ship 100 units in a day and every one was tested here in the US or not, there will still be a couple that get damaged. At 50-70 lbs, you have to trust us on that one or use common sense. They are all packaged the same way. Only the broken units show up here on the forums, why would a customer with a working unit bother to post here. Though a small few do.

I can imagine the calls by the customers complaining the unit looks used. We still get plasma cutter customers that call and tell us the unit is used. The torches are test fired by the factory so the consumable on the torch shows it was fired.

Mark did not mention. He, myself and other Everlast employees "use" our products and actually weld. I personally no longer own anything but Everlast equipment. Our products, bar none, are great.

If every happy customer came to the forum it would make this posting contest look like nothing. Shipping damage is something everyone deals with, though probably less of a problem if I ordered a car and had it shipped. Maybe order 100 cars, one might have a dent or chip on it?

On the DOA shipping, we have always paid both ways, this is nothing new. But you need to report it right away, not months later. If you spend $1000 or $2000 on a product, I would think you would be all over it the day you received it. I know I would.

Quote:

---

Originally Posted by performance

ASE,
Most people don't expect a Cadillac OnStar service on a hyundai budget

---

LMAO! You now owe me a new keyboard! I just blew coffee out of my nose all over it! :P

I waited all day for the UPS truck, when I knew my PP256 was coming, camera in hand. My wife thought I was nuts. Truck finally showed at 5:00pm. Here are pics of that momentous occasion.

Quote:

---

Originally Posted by dirtyfarmer

I waited all day for the UPS truck, when I knew my PP256 was coming, camera in hand. My wife thought I was nuts. Truck finally showed at 5:00pm. Here are pics of that momentous occasion.

---

Box looks in fairly good shape. How about the contents?

I guess I got lucky. Everything inside looked great also. Wife was waiting to go out, so I couldn't even unpack it until the next day. Had everything I needed ready to check out the unit. It all worked fine except for intermittent starting of the plasma cutter. Found the pilot arc post loose. Had to remove the cover to tighten the terminal on the inside.

In case anybody is curious, this is what a PP256 looks like with the cover off. Pretty darn crowded inside! (pictures taken June 2010)

Quote:

---

Originally Posted by performance

ASE,
Most people don't expect a Cadillac OnStar service on a hyundai budget

---

The irony in this comparison could not be greater.
Here you have a fabulous success story wrapped around one of the the fastest growing Automobile manufacturers (Hyundai Motors) to date, which was built on the industry leading warranty they've always offered (10yrs/100k) to assure their customers of quality, even at 'discount' prices.
On the other hand there's Cadillac, a company that cannot come close to the customer satisfaction of its competitors for the money in it's class (ie- Mercedes, BMW, Lexus, Audi, etc..), whom would not be in business without a 'bailout', & who's parent company (General Motors) seriously considered closing the doors on even after the 'bailout'.

As Hyundai has proven, just because I choose value over glitter doesn't mean I should expect less. Perhaps Everlast might benefit taking a page or two from the "Hyundai way to build a successful company marketing value products via superior customer service"

Just a suggestion..