Next Shipment Due When`

Mike,
I have no complaints with the product. Seems as most business the sales department promise and then shipping and tech support have to fulfill. I still plan on buying a PowerPlasma 60 when my mad money stash gets restocked. Just hope to get it all quoted with stock levels and expected shipping dates before putting down the $$$. The only comment was from my youngest on why I chose the green color! Guess he was used to the Lincoln Red machines.

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Originally Posted by everlastsupport

Worntorn, I agree, I think Big Joe started all this. Just kidding.

Here at Everlast we run a tight ship and have not raised our prices much in years. We have a great price for a great product. Normally things are pretty smooth, but sometimes there's that speed bump you have to slow down for. So timing this time got us and a few that came to the "tech support forum" to post.

Expectations. The saying goes, "you get what you pay for". Well it can apply in a couple ways. With us in a good way with sometimes a delay.

So I bought a welder and the price was great. It sounds too good to be true, I do not have it yet, can't get anyone to personally contact me, etc... We'd have to raise the price for that when we are running behind.

Which would anyone pick. I got the product really fast, they emailed me and it's junk OR there "were" delays, I finally got the product and it's all I expected.

Some shipments, we can not fit everything in the containers. So cart are low priority and coolers come on the next one. We pay the shipping to you either way, you will get the products.

As Mark and I clearly mentioned, we have to work to keep the prices down. And we work very hard at it.

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I'd like to stay on the positive side here, but you keep pushing points that need to be addressed.

No matter what the price of a product, people expect normal business practice for the US...
So if a product is in stock, the customer pays and the item is shipped in a timely manner.
If a product is not in stock , tell the customer up front and give a reasonable delivery date when you've taken full payment . Customers are far more forgiving when they're only required to give a deposit on pre-orders.

As for price... Prices on any product are what they are for only one reason, and that is because the product won't sell consistently at a higher price. If it would then the price would be higher. No one is in business to do favors and anyone who thinks different is kidding them self.
As for the "tech support forum" argument, you have sales and other discussion mixed in, so it's not simply a tech support forum.

With all that said, I'm sure everyone here appreciates the hard work and long hours you guys put in and we like the products as well. All we want is clear and forthright communication, before and after the sale.
No anger here, just my $.02

Zoama, for sure the full prepayment is for cash flow generation. New companies that are growing fast like this one are always searching for cash flow. A small deposit on prepayment would not help much with the cash flow

I imagine it's much easier to get funding for a large shipment directly from the purchasers who want the units rather than try to stare down some steely eyed ultra Conservative Banker. The purchaser has a vested interest in the deal too, he or she gets a considerable discount by putting the money up front for the purchase.

The pre-order discount received on my pp256 was about $325 from the book price including the included A81 torch upgrade.
The machine arrived about a month after payment. This means the annualized rate of return on the prepayment is: $325/1799= 18% (in one month) x 12= 216% per annum

The bank is currently paying me 2% per annum.
I'm more than happy to hand the money over to Everlast a bit early and receive 108 times the bank rate of return.

The other factor that must weigh into it for Everlast is that in taking the prepaid orders they are working with a known set of numbers , that is they know that X units are sold and paid for, so it probably allows them to work on a larger scale, ie full containers instead of partials. Shipping in partial containers is also an incredible headache compared with ocean shipping one or more full containers. With partials a 2 week voayge can turn into 4 months as your container gets shunted around to half the countries in the world.

Must shut up now, the new Contest Prize Welder (Imig 200) is sitting in an unopened box in my truck.:)

Glen, What is WRONG with you. GET A BOX CUTTER and get to work man! ;)

Thurmond

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Originally Posted by worntorn

Zoama, for sure the full prepayment is for cash flow generation. New companies that are growing fast like this one are always searching for cash flow. A small deposit on prepayment would not help much with the cash flow

I imagine it's much easier to get funding for a large shipment directly from the purchasers who want the units rather than try to stare down some steely eyed ultra Conservative Banker. The purchaser has a vested interest in the deal too, he or she gets a considerable discount by putting the money up front for the purchase.

The pre-order discount received on my pp256 was about $325 from the book price including the included A81 torch upgrade.
The machine arrived about a month after payment. This means the annualized rate of return on the prepayment is: $325/1799= 18% (in one month) x 12= 216% per annum

The bank is currently paying me 2% per annum.
I'm more than happy to hand the money over to Everlast a bit early and receive 108 times the bank rate of return.

The other factor that must weigh into it for Everlast is that in taking the prepaid orders they are working with a known set of numbers , that is they know that X units are sold and paid for, so it probably allows them to work on a larger scale, ie full containers instead of partials. Shipping in partial containers is also an incredible headache compared with ocean shipping one or more full containers. With partials a 2 week voayge can turn into 4 months as your container gets shunted around to half the countries in the world.

Must shut up now, the new Contest Prize Welder (Imig 200) is sitting in an unopened box in my truck.:)

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I hear ya, but none of that covered my point. Not everyone gets a discount...

I was referring to this part here where you tell Everlast how they ought to run their business-

"If a product is not in stock , tell the customer up front and give a reasonable delivery date when you've taken full payment . Customers are far more forgiving when they're only required to give a deposit on pre-orders."

That is one way of operating but not the only way. Apparently the full pre-payment method works for Everlast. My understanding is that everyone is offered a similar discount by pre-ordering, pre-paying and waiting, but you can correct me if that is wrong.

The mig is out of the box now. A neighbour brought over a broken gauge wheel from his brush hog mower. I think I'll use the MIG to repair it.:)






Glen

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Originally Posted by worntorn

My understanding is that everyone is offered a similar discount by pre-ordering, pre-paying and waiting, but you can correct me if that is wrong. Glen

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Consider yourself corrected... zero, zip, nada.

you might have to ask for the discount.

The other option is to take part in the next contest, the last one netted everyone who qualified minimum 50% discount to maximum 100% discount. Hard to find fault with that, although it's possible.

Glen