Fella's, I am going home and drinking LOT's OF BEER!!!! :) I'll deal with this tomorrowQuote:
Originally Posted by DaveO
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Fella's, I am going home and drinking LOT's OF BEER!!!! :) I'll deal with this tomorrowQuote:
Originally Posted by DaveO
if you have some cash and can be patient you can do much better buying used. there are all kinds of auctions, cl's ads etc where stuff can be picked up for short money. there are fabrication shops and small fabricators going belly up every day. if not that then they are trying to raise money selling the things they don't use that often. i went to a place the day before yesterday and i purchased a 2007 30A and an SSC foot pedal (took it off the shelf) for 200 dollars total. the spool gun works fine i tried it today and even has a rawhide sheath to protect the cables. also purchased 50 quick connects for 75 dollars.
if you can do that you will get much more bang for your buck. paying retail in this economy is crazy. sorry everlast. the last welder i purchased was a 2010 miller XMT 350 for 1180.00. you can do it too. you just have to watch and wait.
best part is you have already made your mistakes with this saw so you will be a better educated buyer going forward. good luck.
did you pay for it with a credit card if so contact your credit card company and ask for a charge back , i always pay with paypal since they will do a charge back if seller wont work with you
Really good point. Similarly, one of the reasons why I like Amazon so much - they work really hard for the consumer to be happy.Quote:
Originally Posted by Rodsmachineshop
I used Paypal. I'm going to call them tomorrow and see how they handle it over the phone. Maybe they will upgrade me to a bigger saw!?!?! Maybe they will tell me to take my little junk saw and stick it..... we'll see tomorrow!! :)Quote:
Originally Posted by Rodsmachineshop
If the don't let me return it, then there might be problems...
Whatever saw you end up with, expect to have to do some tinkering, adjusting. There is a learning curve with something that has that many moving parts and variables. I suppose if you go over the top in investment, you can get a plug and play machine, but in the price range you are looking at the saws will need some 'personalizing'. Most of it is common sense, or that forum I posted here earlier has alot of expertise that can help work out any bugs in the machine.
ken
great paypal most likely make them give you a different model or refund your money , sorta sucks use a couple of times and the motor takes a crap . you also can go to your paypal account and sign on and go to Resolution Center at upper screen and file a complaint . i would also tell them you are doing this to protect other buyers from buying this model grizzly band saw
yes but the electric motor dying is beyond tinkering and adjusting there is something really wrong when motor get hot when turned off i would class that as a fire hazard looked at spec it only has a 1/2 horse motor sorta small for a band saw
I think you are replying to my post. Sure, a bad motor is something else entirely.Quote:
Originally Posted by Rodsmachineshop
ken
After I had a few beers and cooled off from the saw And the heat, I called Grizzly customer service and got ahold of someone that know's what customer service is.
He said as far as the motor I would need to call Tech support in the morning and they can help me with that issue. As far as the whole situation, the saw Will get fixed. He said I don't need to take pictures to "prove" anything, it's under warranty and will get fixed or resolved to my liking! I also got a "sorry for all your trouble, it should not be like this". Made me feel much better about it all.
I do know there will be some "tinkering" to get the saw squared up and cutting straight but this has been a little much.
Just to be clear about my earlier comments on saw adjustments, I was not thinking of this saw you now have. From your comments, the saw didn't impress you from the beginning. I was commenting about the next saw, any saw you might soon get. They all have their idiosyncrasies, the nature of the beast. At the lower price ranges especially.Quote:
Originally Posted by CGCINC
Hope you get it straightened out.
ken
Here is the Email I got this morning from Grizzly.....
We apologize for all the problems with your G9742 Metal-Cutting Bandsaw and have issued Return Authorization #1252956 to exchange the G9742 for the G4030 Metal-Cutting Bandsaw. I have set the return up to have the bandsaw inspected and test ran prior to shipping. Please keep this number for your records in case you need to call or e-mail us with questions about your return.
I told him in an email yesterday that if the description had said that I needed to switch the vise for it to swivel through out it's range and that it wasn't as easy as swivel and cut, I would have went ahead and bought the G4030. SO, I guess I'm getting a G4030 now. :)
The Grizzly Tools range from very good to very poor, ( Some are as good of Quality as General International and Jet)There casting quality is something to be desired as they do not let there castings cure before machining.
A lot of there tools are made in the same plant as many other name brands and some of them are not as good as others. There motor program is something of a different story, some of them make good vibrators for equipment and some just don't run very long at all.There all white machines with the cast grizzly logo are there top of the line units and some do perform very well.
As to return if you press hard enough they will take them back as i was in the same situation with 6 machines from them approx 9 years ago. They had bad warped castings and tried to use loctite
retaining compound to take up machining tolerances in spindles ect.
Do Remember that back in the late 1990's when the US outsourcing went into full swing the Delta Line was purchased by Black & Decker of Hong Kong,which took the Tupilo Miss. Plant to nothing, Shortly after that the Powermatic Plant in Tenn was purchased by Jet and Closed.The list goes on and on.
I have a jet horizontal band saw and also a Kalamazoo 7A saw ( Old school will run forever). these to perform excellent in my metal shop.
it's too bad you need that saw now because if you stay at this one day you are going to sell it for less and (probably) buy a swivel head.
i wonder if grizzly gets a lot of people to upgrade to a more expensive saw this way. good luck
Maybe... but he's $250 ahead of the deal now! I'm glad it worked out- when you said the motor was getting hot while *not* in use all I could think of was some kind of nasty electrical fault, and an electrocution waiting to happen.Quote:
Originally Posted by fdcmiami
With my luck, I plugged in the saw this morning and it worked.
Vince from Grizzle said they will inspect it and if they find it works, I will have to pay return shipping and 10% restock fee.
I just sent him a long email telling him exactly how I feel about the problems I've had and that now I'm going to get charged to send it back...yada, yada.
I said if I am going to pay to return your junk saw then you might as well just pick it up and I will go right down the street and buy a 7x12" band saw from HF for $639 and call it a day. I don't need any more problems I just need a saw that will work without extra charges.
We'll see what happens. I hate being a jerk but I feel like I'm getting screwed over in some way. If I get the new saw for free, no upcharge And no 10% restocking fee then I will feel ok about it all
At this time, we would not be able to do an even swap for the G4030. The G4030 would be full price; however, the unit will be inspected prior to leaving our facility
Send them a link to this thread.Quote:
Originally Posted by CGCINC
the unit will be inspected prior to leaving our facility .lol big deal that don't mean much . i would get hold of paypal and as for G4030 full price no way when you can get a bigger saw from HF and cheaper .
They issued a refund and sent me return instructions. Problem there is that it says they will refund the purchase price.... Means I will be out $160 in shipping. "They don't refund shipping"
I don't know what to do, I've called and talked to three different people, emailed..... :(
So I guess I just bend over and take it!? I would like to say an F word right about here!
this is not directed towards the OP. posted purely for educational purposes for alternative locations to buy things.
i am too lazy to start another thread.
found this on google in a couple of minutes.
http://www.auctionbymayo.com/index.p...02&linkgroup=1
first two pages three welders, two saws, one magnetic drill.
here a couple of items i bought a few days ago. the other half is in the shop.
the champion tungsten carbide cutters alone are 75 ea.
like i said, just an option to consider and they don't always go well. beats the hell out of paying retail.
Their website says they have a showroom and warehouse in Springfield, MO. Can you bring it there instead? Not sure what town you're in, but if they'll accept it there it may take some of the sting out of $160. Ouch.
Quote:
Originally Posted by DaveO
No, I'm 4 hours away. I have been talking to them again and I think I am going to have them send me a new motor and go from there, just keep it so I don't lose $160. The swivel works great now that I've fixed it and if the motor would not overheat, it will be an ok saw.
I just can't see throwing that money away so I just learn on this purchase.
They didn't ship what you ordered (a new fully functional machine). If the machine were missing the motor when it arrived, would you still be liable for shipping ?Quote:
Originally Posted by CGCINC
It's life. Sometimes we toss the dice thinking the odds are stacked in our favor and sometimes we get the snake eyes. Hey if the unit is serviceable with a new motor, why not. Can you make the unit a bit taller by putting something under the existing stand? Might be less work doing that than making a whole new stand. Cheers!Quote:
Originally Posted by CGCINC
Trust me man, I have talked to many people there till I was blue, or better yet, red in the face. I finally made a decision to chill and try to fix what I have. Like my dad always says, "you can't fix stupid" and it seemed like that's all I got from them. They will Not be getting any repeat business from me thoughQuote:
Originally Posted by zoama585
As far as the stand... I'm thinking I might incorporate this saw onto my Plasma cutting table. Time will tell....
What size motor do you need , i might have it and be able to give you a hand.
Need Frame hp Shaft Size ect. The Frame will give me everything but the HP.
Appreciate it but I have a new motor on the way. I want to waste Their money on this toy saw!! lolQuote:
Originally Posted by cbmkr
Recieved the new motor today, installed it and ran the crap out of the saw. Seems like it fixed the problem so with a new motor and my fixing of the swivel area, it the best saw ever! :\ :) lol
All's well that ends well. Good to hear everything has been smoothed over. Cheers!Quote:
Originally Posted by CGCINC
I might have stretched the truth there a little with "the best saw ever" but it works and cuts straight.
I am so close to talking myself into buying the HF 7x12 saw this weekend but I hate to spend the money after the grizzly saw and the plasma cutter...
HF will take it back if not happy and local. But I bet you'll like it. I know a lot of people with that model/size and not one complaint. I am down to one HBS, but this one breaks I am going to get that same HF one myself.Quote:
Originally Posted by CGCINC
I guess most companies today think "once it's yours, it's Yours!!"
I emailed Grizzly and gave them an overview of the problems I have had with the bad saw I bought.
I asked if there was going to be some kind of compensation for the time it took to tear the saw apart to grind out the casting keeping it from swiveling correctly and also for the installing and re-wiring the new motor they sent. I bought a new saw and it should function as such and I don't feel they should get by with sending me a motor and telling me the wiring instructions are in the manual.
I know the answer because I don't feel they know the term customer service.
LOL....
Dear Mike,
Thank you for your email dated July 19, 2012.
Grizzly does not compensate for having items installed. We do provide the wiring instructions inside the motor for easy installation. To have the motor installed by someone is to your discretion.
Alicia
So I sent....
Alicia,
So let me see if I understand.
I bought this item from Grizzly since they seem to be a trusted name, I could get the saw cheaper elsewhere.
I've had nothing but problems with it from the swivel not working right causing me to have to tear the saw apart and grind off some of the casting that was blocking the travel. Then the motor went out after two days of owning the saw.
So now that you sent a replacement motor for the defective product I bought from you, I'm just out of luck and will have to pay out of my pocket to get this Brand New saw fixed?
This doesn't seem like customer care, it seems like I'm getting the short end of the stick.
Mike
After I sent that, a girl called me.
She asked what type of compensation am I looking for? I said well, after all this hassel, you tell me what you can do and we'll go from there.
She said she could do a $25 store credit coupon...lol. I said that's fine.
It's not the money or time, it's the point of taking care of your customers. I was looking at one of their milling machines but I will probably not purchase anything from them again.
That makes two of us. I was looking at one of their mid range knee mills but after seeing how grizzly handled your problems I'll be shopping elsewhere.Quote:
Originally Posted by CGCINC
Went to Harbor Freight to buy the 7x12 bandsaw with my 20% off coupon. Walked in, took a look at the display model, walked back out empty handed.
I guess it's just me but these saws just don't look like they add up to the asking price!?
I'm sure the saw works fine and is bigger than the Grizzly I bought but I just couldn't see throwing my money away on Another cheaply made saw.
I'm going to save my money and eventually buy a Real band saw that is Heavy Freakin Duty!
just my .02cents
Too bad that didn't work out for you but you need to be comfortable and confident about the capabilities of your tools otherwise, what's the point.Quote:
Originally Posted by CGCINC
when i buy my saw getting it from Enco they sell good stuff http://www.use-enco.com/CGI/INPDFF?P...MITEM=137-3190Attachment 7437 they have some good sale price on band saw every month or so
Hard to tell from the pic.. looks similar to HF?!? Maybe I'm just being to nit picky.....Quote:
Originally Posted by Rodsmachineshop
I'll sell you a blue harbor freight saw for $999... you'll save $100. Looks like the same saw with a minor difference in add ons, like the pulley set, wheels and feed control brackets.Quote:
Originally Posted by CGCINC