PP256 Plasma Torch Measurements
Quote:
Originally Posted by
generatorlabs
"Thank You" to the folks who took the time to post useful input. Like I said earlier I was just sitting on the fence and I needed some coaxing to make the purchase. Without the feedback I would still be sitting on that fence. I look forward to actually working with the equipment. I will post my findings once the unit is here.
In the meantime I will probably fabricate a jig for my CNC machine. It would be nice if I had some dimensional drawings for the torch. Has anyone done any precision measurements of the torch?
Generator,
I received my PP256 June 3rd and am very impressed with the quality and functioning of this machine, but more on that later.
These are measurements of the WSD-60P plasma torch that came with it.
The diameter of the plastic torch head just above the ceramic cone is around 1.22"(nominal 31.0 mm) with a good 1/2" of straight cylindrical length.
Below that, the total length of the ceramic cone and metal tip (including small stand-off distance) is around1.16" or 29.5mm. The cylindrical portion of the ceramic cone diameter is 1.02" or 26.0mm.
As to any negatives, I did have to remove the cover to tighten the HF pilot terminal on the front panel. But my biggest gripe is that I had to wait three weeks for shipment, having placed my order May 3rd and informed at that time, they were out of stock but "on the way". It seemed like a long 3 weeks (4 weeks including UPS time).
This was the reply to my deleted thread
Generator,
If you haven't been keeping up, we have been giving updates on this forum! ALL ordered units have been shipped! They were shipped between Friday and Monday. Two weeks went barely longer than what was promised to you.
Sir,
When I refer to keeping your waiting customers informed I refer to the use of more accepted means of communications like e-mail. I should not have to scour through a forum to find out if a shipment is in.
Furthermore I ordered on the 28th of June. My unit supposedly shipped on the 19th. It is now the 20th. Thats hardly a little more than two weeks, it is now 3 weeks. Just to be fair you said two weeks; not two and half or three.
Lastly I still have no correct tracking number. I still cannot verify my order is actually en route to me. The number your firm provided was for some other order going to another state.
Will you delete this post too?
Here is the tracking number
OK here is the tracking number. If you investigate it yourself you will see that its final destination is headed to some other part of the country. Mind you I live in South Carolina.
Hello,
Your UPS tracking number is: 1ZW636030343151274.
Thank you,
~Katya
Now Katya wants me to provide an invoice number. Well your autoresponder does not provide an additional invoice number. It merely says that you have tendered payment. My invoice number is the same number I have sent to you guys at least two times. It is the Ebay auction number. Look at your e-mail history.
As for the other comments:
1. This thread was placed in a customer testimonial section, not in the Tech Support area. I am a customer and I am merely giving my testimony to my experience thus far. When I have tech support concerns I will post in the appropriate section.
2. Nothing I have posted, including the post that was deleted was untrue in any respect. If you can point out one thing in that deleted post that was untrue then I will retract my statement publicly and apologize. Nor was any inappropriate language used requiring the post to be deleted.
3. I am trying to "keep it positive". When I have a positive experience I will post it. Until then I post what I see. I will recognize exemplary service and products when they happen. I don't have a product yet so I reserve my comments on the product until I get it.
4. It is not wrong to complain when you don't get what you expect or paid for. If you pay for five pies you should get five pies. Not approximately five or four. If the description of the item states the size of the pies may vary dramatically and I accept the terms then it is what it is. I accepted it. When I bought my unit on Ebay it went from "10 in stock" to "out of stock" to shipment within two weeks. If it would have said two to three weeks I would have been bound to those terms. However it did not. You keep trying to insinuate that I was aware of all these other shipping problems you have. I only concern myself with the terms presented to me at the time of purchase.
5. Yotarover...your comments are ridiculous. "Trying to get a free welder" and "a liar". Come on man, stop trying to win forum points. I won't indulge your comment further. I know how to use the UPS tracking system and I certainly know how to cut and paste a tracking number. Are you going to insinuate that I made that tracking number up now? Furthermore you ordered a unit that was in stock so your experience is totally different. You chose the easy path and I chose to wait for what I wanted. I ordered my unit on the 28th of last month. From the tone of your post ("all of us have nothing neg to say") you seem to have nominated yourself spokesperson for the entire Everlast realm while I seem to find others like myself who have similar opinions and say so in other threads. I however did not chose to make myself the complaint boss as you already occupy that seat. Also your use of foul language in this forum shows your lack of respect and decorum and I hope a moderator with a sharp eye strikes your nonsensical phrases.
6. If the extra items that were supposed to be shipped with my unit were inadvertently left out (welding helmet) should I not complain about that too? Or should I just shrug and say "its expected because there is a lot of orders being processed". Like I said on an earlier post UPS will automatically send out notifications for you if you choose to use their system. Why not use the tools provided to provide a better customer experience? Why not send out group emails to customers waiting in que to let them know the status on a bi-weekly basis? Do you really believe the following: You as a customer bear part of the responsibility to inquire if you are not heard from us. May I suggest some light reading from Demming on the principles of quality, customer satisfaction and customer retention. In my humble opinion my responsibility ended when I tendered payment. You have to fulfill your part of the contract at this point. Also while I have not emailed you or Mike directly I have an email stretching back a few generations regarding my shipment with someone from your offices. How do you think I got the bad tracking number to begin with?
7. I honestly don't want to be as you say "beligerant". You are right. I did choose to do business with you. I do have faith that you will get the product to me at some point. And I do think the product will perform well. I think its great you have guys working OT to get these items out. That means you are doing well on the orders front. However my customers hold me to the letter of the law when I contract with them. Why should I as a customer not expect or demand the same level of commitment and respect to the contract you engaged with me? How can I say this gently; this is not your first rodeo. You should know the ports/shipping game by now. Don't make claims or contracts you cant deliver on in the time specified. Maybe you should adjust your delivery specs to 3-4 weeks on the next batch.
Now if we could move forward; please contact Katya, review my emails with her and provide me a proper tracking number.
