broken cut50D, no help

hello,
i purchased a cut50D oct 5 08 it took 3 weeks to get to me and when it arrived it had the wrong torch and no extra consumables as stated, so i fired it up and on my second use it quit working completly so i contacted alex and was promised lots of things but nothing was ever done, it has been broke now for nearly 3 weeks. i was sent a dhl shipping label but the closest drop location is over 50mi away, last week alex promised me a fed ex label but it never showed and now i get no response from alex or anyone else. it is very distubing to sit here with a 500 dollar paper weight and no help. i am very disapointed with the whole situation.

Ace driver,

I personally sent an email for someone to get back to you and was told it would be handled. And I think I responded to you on the weldingweb forum. Just called the office and was given the details. Alex told me it was all worked out.

I am in support for unit issues, not in the shipping department. I was told they sent you a DHL label 2 weeks ago to return the unit, however DHL is far from you and they also went under on the US deliveries. So we had to get a Fed Ex account setup before we could send another label.

Anyway. It will be worked out, timing and location can sometimes be an issue.

Mike

broken unit has been shipped back and alex is working on the situation thanks for the help.

i recieved a replacement cutter and some extras for the hassle, lots of shipping issues but alex has come through.

Enjoy the cutter .. sorry for DHL problems !

alex