Power plasma 60
horizontal band saw
Miller digital elite 'wicked' lid
I do not think Jerky is the person Ray talked too. I talked to Jerky yesterday (Saturday). His unit is most likely just fine and had no power plug on it as of yesterday. I think we have another person with a broken bezel and they are mixed up. Jerky is probably just fine, it was not a drop from the truck from what I could tell either, something hit the box, typical Christmas time event.Jerky wrote:
To clarify this wasent me. I talked with Mike today and we went through the unit to make sure everything looked fine. He said i should call in to see about the broken bezel though, so who should i deal with for that?
He will need a new bezel for the front though. Call 877-755-9353, ext 202 Katya
I'm the guy with the other broken bezel, from the top here's what happened:
The 250EX arrived with no visible damage to the shipping box but on unpacking it I found the broken front bezel and spoke with someone in support on who recommended that I have a closer look at it and try to power it up.
I found the bezel broken is several places, most seriously an inside boss that supports the front panel, that in turn supports the quite heavy top tray, is sheared off. When the cover is removed the top tray drops and I had some difficulty getting the cover's front screws in because of the unsupported top tray, the the holes for the fasteners in the back don't align well so there may be distortion in other parts.
The machine did power up and is able to maintain an arc. Pulsing, HF start, varying current and 2T start from the torch seem fine. Lift start doesn't seem right but I may not understand how it interacts with the torch connector; the torch was assembled with the gas chuck connector on the water return line, a minor but confusing issue.
The other problem is that when AC is selected the machine continues to produce DC. I tried varying the frequency and balance to no effect, the AC switch has a satisfying snap, and there is no obvious visible problem with the switch connections. At that point I spoke with Ray, we discussed the switch but not a known AC problem, and I was reluctant to crack the machine again because of the difficulty of getting it back together. To Ray's credit when he understood that the guy holding the screwdriver had reservations he moved ahead with the return.
If this damage was caused by UPS it had to have been a perfectly square drop on the bottom because there isn't even a slight wrinkle on any corner of the box. At this point Katya has made several unsuccessful attempts to generate a shipping label and I assume she will try again on Monday. From the customer's point of view I have invested a lot of time in this and need to have it resolved one way or another. Given the disappointing tone and grandstanding in this thread it's probably better to sort it out offline.
Hang in there MFM, I'm sure they will get you fixed up.
MFM...It takes less than 5 minutes to remove the rear panel from your welder and open up the machine to check the plug I am talking about. If you want to wait weeks to get it back and let someone else do it, fine, but it will be put in line in order of arrival, not necessarily according to ease of fix and then be returned to you. WE are trying to eliminate that need. No one is happy your machine is not working. But it IS one of the things we expect the customer to do as part of our phone diagnosis. We are knowledgeable , and we try to provide the best service possible. IF you don't feel comfortable turning a screw driver, You WILL have to open the machine regularly for routine cleaning and point gap maintenance. If you cannot or will not do this, then its the same as not getting your oil changed on a car...or worse. What we would ask you to do is no different at this time. Yes, its a new machine, and I guess you may feel cheated and expect it perfect. We understand that, but we are trying to deal with reality here and take a pragmatic approach.
As far as grandstanding....I can't figure out where that comes from. We've done our diligence here, and are trying to get you up and running quickly without wasting yours or our resources.