Re: broken cut50D, no help
I personally sent an email for someone to get back to you and was told it would be handled. And I think I responded to you on the weldingweb forum. Just called the office and was given the details. Alex told me it was all worked out.
I am in support for unit issues, not in the shipping department. I was told they sent you a DHL label 2 weeks ago to return the unit, however DHL is far from you and they also went under on the US deliveries. So we had to get a Fed Ex account setup before we could send another label.
Anyway. It will be worked out, timing and location can sometimes be an issue.